Johnson Controls—Tech Cust Svc Rep III

Job description

Description: Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive What you will do : Senior Executive (Logistics) is a key role reporting to the Regional Logistics Manager, MEA and is responsible for managing the Logistics & Distribution functions for MEA Region. You will be based in our Chennai Office and will be part of an emergent team that is focused on expanding our footprint and customer base to achieve our strong growth objectives. You will work in a high volume, oversight distribution, order fulfilment networks, warehousing, regional and international transportation to ensure timely secure order fulfilment and delivery of products to our customers. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate satisfactory results. How you will do it : As a Senior Executive (Logistics), you will concentrate on ensuring timely shipment of equipment to fulfill company’s contractual obligations, optimizing costs & Resources with respect to freight. You will interface with vendors, suppliers, sub-contractors, shipping Company , Freight Forwarders to ensure timely delivery of equipment and/or services. You will provide clear & precise information to Sales Engineers & Operations, Customer service teams regarding delivery schedules, documentation requirements, negotiation status and related updates. You will organize Import, Export and customs clearance arrangements with the customs brokers & forwarders abroad. You have a strong desire for organization and efficiency, you are creative, problem solver, self-motivated, able to manage stress and pressure, a perfect coordinator and planner. What we look for( Required) : · Working experience of at least 5 years in shipping/logistics/sales administration/order processing · Graduate in commerce, and/or diploma in logistics administration. · Detail oriented approach and excellent inter-personal skills - must be able to adapt to the working style of internal external stakeholders · Experience at an international company. · Excellent written and oral communication skills in English · Demonstrated ability to meet demanding deadlines · Ability to work independently and handle multiple tasks · Ensure that all exceptions and non-conformances properly approved by appropriate personnel and Documented. · Issue clear and precise instructions to relevant internal/external customers for the issue of Documentation required for Customs Clearance and negotiating LCs. · Monitor and ensure receipt of original documentation within required time periods. · Issuance of Purchase Orders for shipping, forwarding, clearance and related incidentals based on Service Provided Ensure maintenance of required marine, storage and other relevant insurance covers. · Ensure shipping documents raised and issued are in accordance with current company policies, Procedures and local legal requirements. · Correspond and follow-up with suppliers, vendors and service providers regarding short/wrong/ Defective/damaged shipments. · Coordinate with Warranty/Quality department regarding damages and insurance claims. Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.