Tata Teleservices—Team Member - Priority Support Center

Job description

Description: Job responsibility - Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products - Responsible for handling personal KPIs/KRAs - Team player, Tech Savvy - Responsible for high level of customer focus - Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills - Excellent communication skills and hold on English & Hindi - Strong customer handling skills - Customer centric and high focus on customer facing processes - Excellent grip on high end leased line and voice products - Excellent hands on experience in handling QRC at call centre for Premium Customer Base - Sound Knowledge in Telecom Technology Industry preferred from Technical – Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma · . . Overall Work Experience · - Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers - Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes - Strong customer focus - Good analytical skills - Strong communication and interpersonal skills - Inclination towards innovation - Good Computer Knowledge · . .