Dow—Senior ISC Improvement Specialist

Job description

Description: At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you on this role The Senior Integrated Supply Chain (ISC) Improvement Specialist supports the ISC Improvement organization by documenting, executing, and sustaining defined work processes, systems, and standards that enable consistent, compliant, and high-quality operations across the Integrated Supply Chain. The role contributes to business growth, service reliability, and cost-to-serve productivity by identifying, executing, and sustaining improvement initiatives within a defined scope, which primarily span a single supply-chain sub-function such as Customer Service but may also extend across multiple sub-functions of the end-to-end value chain. Working closely with ISC improvement Leader, ISC Improvement Managers and cross-functional stakeholders, the Senior ISC Improvement Specialist is accountable for end-to-end execution of assigned initiatives within defined scope and established ISC Improvement governance , including problem framing, maintaining and updating process documentation, supporting users, coordinating and reinforcing trainings, and collaborating with teams across ISC Operations, Planning, Logistics, Capability, and IT to deliver prioritized solutions. A core expectation of the role is the identification, development, and use of meaningful metrics to enable data-backed storytelling, support fact-based decisions, and influence cross-functional prioritization of value delivery while ensuring adoption, compliance, and sustainability of implemented improvements. The role also includes ownership of troubleshooting and resolution for operational and process escalations assigned to the ISC Improvement function, requiring analysis of issues, coordination across teams, disciplined follow-through, and timely closure within defined standards. Consistent execution discipline, proactive identification of risks and dependencies, self-initiated identification of improvement opportunities, timely escalation where required, and a reliable operating rhythm are essential expectations. The Senior ISC Improvement Specialist is expected to apply experience and judgment to practical execution, demonstrate ownership by independently driving work forward without waiting for detailed instructions, operate independently under standard conditions while adhering to established standards, escalation paths, and governance routines and develop effective plans to achieve agreed goals. Managing change—by leading or actively participating in critical improvement initiatives—is a fundamental part of the role and directly supports ISC’s strategic pillars of being Disciplined, Agile & Resilient, and Shaping the Future through reliable execution and data-informed process stewardship. The role is well-suited for self-driven individuals who actively seek out problems to solve, take ownership for moving work forward, and balance autonomy with disciplined alignment to standards and governance. Responsibilities - Project Management & Delivery: Lead and support end-to-end improvement initiatives, including proactively surfacing improvement opportunities, problem framing, chartering, stakeholder alignment, execution tracking, and closure, ensuring solutions translate into measurable business impact and are sustained beyond initial delivery. - Escalation Management & Resolution: Take ownership of assigned operational and process escalations, applying functional and technical expertise to resolve issues through cross-functional collaboration with Operations, Planning, Logistics, Capability, and IT, with disciplined follow-through to closure. Leverage escalation trend analysis and root-cause insights to drive structural process improvements and reduce future escalation demand. - Metrics & Performance Tracking: Define, develop, and govern meaningful metrics to monitor process performance, identify gaps, and support data-backed decision-making, owning some metrics directly and driving collaboration for others to ensure accuracy, relevance, and actionability. - Process Design & Standardization: Document, improve, and sustain supply-chain work processes, business rules, and controls across the aligned sub-function or end-to-end value-chain scope, ensuring consistent execution, compliance, and alignment with ISC priorities. - Training & Capability Enablement: Coordinate, reinforce, and support trainings, knowledge transfer, and user enablement to ensure standard ways of working, metrics interpretation, and improvements are understood, adopted, and consistently applied. - Cross-Functional Collaboration: Work closely with peer improvement specialists and business stakeholders to align using influence, data and credibility rather than authority to move work forward on cross-business or leveraged initiatives, optimize resourcing and effort, and model a “One Team ISC” mindset in delivering improvements. Qualifications - 3-5 years of relevant experience in Business Process Improvement roles - Master’s degree in Engineering or MBA Operations preferred - Relevant experience across business operations, supply chain management and end-to-end project execution - Strong knowledge of Supply Chain and Customer Service processes - Proven influencing and stakeholder leadership skills in cross-functional environments - Experience with Six Sigma, Project Management, Lean methodologies, and digitalization initiatives Your Skills - Self-Directed Execution & Ownership: Demonstrated ability to work independently, take initiative and progress work with limited instructions while staying aligned to agreed standards and objectives - Business Process Improvement & Continuous Improvement: Strong ability to identify opportunities, analyze root causes, and implement sustainable improvements using structured CI methods. General Business - Supply Chain & Customer Service Expertise Working knowledge of end-to-end supply chain and customer service processes, including order management, fulfillment, and exception handling. - Project Management & Execution Discipline Experience leading improvement projects with clear scope, timelines, risks, and measurable outcomes. - Data, Analytics & Digital Enablement Comfortable using data, dashboards, and digital tools to drive insights, decisions, and process automation. - Change Management & Stakeholder Influence Ability to influence cross-functional teams, manage change, and drive adoption in matrixed, global environments. - Lean, Six Sigma & Structured Problem Solving Hands-on experience with Six Sigma, Lean tools, process mapping, standardization, and performance metrics. Additional Notes - Relocation/visa sponsorship is not aligned with this role - To support global operations, ability to support alternate time zones required (North America, EMEAI, LAA and APAC) Relocation support is not provided for this role Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: - Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. - Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. - Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. - Employee stock purchase programs (availability varies depending on location). - Student Debt Retirement Savings Match Program (U.S. only). - Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. - Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. - Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. - Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. - Competitive yearly vacation allowance. - Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). - Paid time off to care for family members who are sick or injured. - Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. - Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. - On-site fitness facilities to help stay healthy and active (availability varies depending on location). - Employee discounts for online shopping, cinema tickets, gym memberships and more. - Additionally, some of our locations might offer: - Transportation allowance (availability varies depending on location) - Meal subsidiaries/vouchers (availability varies depending on location) - Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.