DP World—Executive - Key Accounts - Express Logistics

Job description

Description: FILING INFORMATION Position Executive – Key Accounts Department Commercial - Customer Service Location Regional (N, S, E, W) Job Band 2 Reports to Manager – Key Accounts ROLES & RESPONSIBILITIES Key responsibilities - Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs - Prepare detailed reports, as required, for customers - Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services - Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses - Perform first level root cause analysis - Any critical escalation from client related to closure has to be highlighted to senior level, - Arrange for expedited service recovery for shipments, when necessary - Revert back to the client with update/closure in the given timeline. - Need to share the closure file with every client. - Responsible for billing and payment collection from the customer. - Maintaining an accurate record of all existing and potential customers. - Responding to customer inquiries in a timely and professional manner. - Serve as the link of communication between key customers and internal teams QUALIFICATIONS & COMPETENCIES - Graduate, with Sales & Marketing background - Minimum of 2 -5 years of experience in retail sales - Good communication and listening skills. - Should be a team player