Nagarro—Senior Staff Engineer (Qualtrics Survey Operations Specialist)

Job description

Description: 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Requirements - Experience : 7.5+ years - Relevant professional experience with strong hands-on experience in survey platforms and operations. - Strong hands-on expertise in Qualtrics. - Proven experience building and configuring complex surveys within Qualtrics. - Strong knowledge of Survey Flow, Branch Logic, Display Logic, Skip Logic, Embedded Data, and Validation Rules. - Hands-on experience with Qualtrics workflows, notifications, and automated actions. - Experience customizing survey themes, styling, layouts, and user experience. - Strong experience managing multilingual surveys and translation updates. - Proven experience in functional testing, UX testing, workflow validation, and survey logic testing. - Ability to troubleshoot complex survey configuration, workflow, and production issues. - Experience managing survey versions, corrections, enhancements, and post-launch fixes. - Strong attention to detail with a focus on survey quality, accuracy, and production readiness. - Strong analytical and problem-solving skills. - Good communication and stakeholder management skills. - Ability to work independently and effectively as a hands-on individual contributor. - Qualtrics certifications or advanced platform training are desirable. - Experience with Qualtrics XM, Customer Experience, or Employee Experience solutions is an advantage. - Knowledge of JavaScript, HTML, or CSS for advanced Qualtrics customization is desirable. - Experience with survey integrations, APIs, dashboards, or data exports is an advantage. - Experience working with global stakeholders and multilingual survey programs is preferred. Responsibilities - Build, configure, and maintain surveys within the Qualtrics platform. - Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows. - Configure and manage Qualtrics workflows, notifications, and automated actions. - Customize survey layouts, styling, themes, and user experience based on business requirements. - Perform survey updates, corrections, enhancements, and version management. - Execute comprehensive functional, UX, workflow, and survey logic testing before deployment. - Troubleshoot survey configuration, logic, workflow, display, and user experience issues. - Manage multilingual surveys and translation updates across supported languages. - Coordinate translation changes and ensure translated content is accurately reflected across survey versions. - Perform quality checks to validate survey content, logic, translations, workflows, and configurations before launch. - Support survey deployment, launch readiness, and production activities. - Investigate and resolve post-launch survey issues and defects. - Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations. - Maintain survey documentation, configuration details, version history, and change records. - Ensure adherence to survey governance, quality standards, and operational processes. - Work independently as a hands-on individual contributor while managing end-to-end survey operations. Bachelor’s or master’s degree in computer science, Information Technology, or a related field.