Kotak Life Insurance—Assistant Manager - Voice Inbound / Outbound - Mumbai

Job description

Description: Role: Voice Inbound / Outbound caller Work Location: Goregaon (East), Mumbai Education: Graduate Experience: 1 – 4 years - Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc - Identify customer needs and service accordingly - Update internal database with information about technical issues and useful discussions with customers - Co-ordination with other internal teams/departments to provide customer resolution to query or request - Inform customers about new features and functionalities and Promote digital channels of service - Timely Follow up with customers to ensure their queries and technical issues are resolved - Maintain customer centricity at the core of all transactions - Support a positive work place environment adhering to organizational policies