Kotak Life Insurance—CA Fresher - Mumbai (Goregaon East)

Job description

Description: Position: Branch Support Manager Department: Central Branch Operations Location: Goregaon (East) Mumbai Education: Qualified CA Experience: 0 - 1 years Key responsibilities - Act as the primary point of contact for all branch-level operational queries and escalations from internal teams and customers. - Coordinate with cross‑functional teams (operations, IT, finance, compliance, etc.) to resolve branch issues within defined timelines. - Monitor day‑to‑day branch activities to ensure adherence to standard operating procedures and service quality benchmarks. - Support branches during new product/process rollouts, ensuring proper communication, training, and documentation. - Analyze recurring issues, identify root causes, and drive process improvements to reduce errors and TAT. - Prepare and share periodic MIS/reports on branch support tickets, resolutions, and service trends with management. - Assist in audits and compliance reviews by providing data, clarifications, and ensuring closure of audit points. - Guide and mentor junior branch support executives, allocating work and tracking productivity. - Maintain updated knowledge of systems, policies, and regulatory guidelines relevant to branch operations. Required skills and competencies - Strong understanding of branch operations and customer service processes. - Excellent communication and coordination skills to work with multiple stakeholders. - Problem‑solving attitude with ability to handle pressure and time‑bound escalations. - Proficiency in MS Office (Excel, PowerPoint, Word) and ticketing/CRM tools. - Attention to detail, documentation skills, and high ownership of task