Hilton—Front Office Associate |DoubleTree by Hilton Bengaluru Airport

Job description

Description: Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office Associate, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Requirements: What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Previous experience in a guest service or front office role within the hospitality industry. - Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally. - Proficiency in hotel property management systems (PMS) and general front office procedures. - Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment. - Proficiency in English; additional languages are a plus. - Ability to work flexible hours, including nights, weekends, and holidays. - A positive attitude and a genuine passion for providing exceptional guest service. Responsibilities: Here’s what you’ll do during a typical day: - Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue - Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications