Tide—Sales Team Lead (Member Success)

Job description

Description: ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 2 million members across UK and India - Over $300 million raised in funding - Over 2,800 Tideans globally - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the role: We are looking for an experienced and performance driven Telesales Team leader to lead, coach and manage telesales team in Delhi, India. The ideal candidate will play a key role in driving sales within our Insurance product vertical, improving conversion rates and ensuring consistent improvement of the team and high quality customer experience, while identifying lead funnels & opportunities for process optimisation. What you will do: - Lead and Manage a telesales team based in Delhi NCR, to consistently deliver and exceed sales targets and KPI’s. - Monitor Daily performance, call metrics and assigned KPI’s - Monitor calls and provide real time feedback to maintain performance of the team - Provide daily and weekly performance feedback and 1:1 to support the team members - Encourage team to meet and exceed their targets through contests, incentives and positive reinforcement - Handle escalations and support team with complex queries and sales objections - Prepare and share performance reports - daily, weekly and monthly with insights and suggestion with the stakeholders - Assist in recruiting, training and onboarding new team members - Collaborate with cross functional teams to close the feedback and engage for new requests (Campaigns, Product, Business Intelligence and Support) - Ensure that the team is meeting the compliance requirements (Scripts, Regulations and Quality Standards) - Stay ahead with competitor analysis What you will need: - Minimum 3 years of experience as a Team Leader or a Team Manager managing Telesales Team for international clients (UK and Fintech/Banking experience would be a plus) - Strong knowledge of outbound sales techniques, objection handling and data analysis - Excellent communication, interpersonal, sales and coaching skills - Result oriented with a strong track record of meeting and exceeding sales targets - Familiarity with CRM’s, dialers and call monitoring tools - Ability to work in dynamic, fast-paced and target driven environment - Self starter and highly motivated - Experience with Insurance is considered an advantage Key Performance Indicators - Daily/Monthly Sales Target - Call Quality Score - Conversion Rates - Call Metrics (AHT, ATT, Occupancy) - Attendance and Adherence - Agent Retention and engagement WHAT YOU WILL GET IN RETURN - Competitive salary - Self & Family Health Insurance - Term & Life Insurance - OPD Benefits - Mental wellbeing through Plumm - Learning & Development Budget - WFH Setup allowance - 24 days Annual leaves - Family & Friendly Leaves - WOO policy allows remote work for up to 90 days a year TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.