Infosys—Senior Mainframe Technical Lead

Job description

Description: • Provide technical leadership and oversight for batch processing and test environment operations. • Serve as the primary escalation point for complex batch failures and environment-related issues. • Coordinate monthly, quarterly, and major release support activities. • Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues. • Support and oversee data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch workloads. • Review and improve operational procedures, standards, and documentation. • Partner with offshore support teams to ensure effective knowledge transfer and operational consistency. • Monitor workload automation and scheduling activities using ESP. • Support software migration, deployment, and change management processes. • Develop and analyze KPI metrics, service performance reporting, and operational dashboards. • Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities. • Identify opportunities for automation, operational efficiencies, and process improvements. • Participate in audit, compliance, and risk management activities as required. • Provide functional leadership and day-to-day guidance to offshore team members when required. • Act as a team lead during critical incidents, release activities, and high-priority operational events. • Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders. • Ensure operational procedures, standards, and support processes are consistently followed across the team. • Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities Requirements: The Senior Mainframe Developer will provide technical leadership and advanced support for batch processing activities within the test environment. This role is responsible for overseeing batch operations, coordinating release activities, leading major incident resolution efforts, supporting data refresh initiatives, and driving continuous process improvements. The position will work closely with application development teams, infrastructure organizations, business partners, and offshore support teams to ensure the stability, availability, and performance of critical test environments. The individual will serve as an escalation point for complex technical issues and provide guidance on mainframe technologies, automation opportunities, and operational best practices while assuming lead responsibilities and coordinating team activities when required. Responsibilities: • Provide technical leadership and oversight for batch processing and test environment operations. • Serve as the primary escalation point for complex batch failures and environment-related issues. • Coordinate monthly, quarterly, and major release support activities. • Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues. • Support and oversee data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch workloads. • Review and improve operational procedures, standards, and documentation. • Partner with offshore support teams to ensure effective knowledge transfer and operational consistency. • Monitor workload automation and scheduling activities using ESP. • Support software migration, deployment, and change management processes. • Develop and analyze KPI metrics, service performance reporting, and operational dashboards. • Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities. • Identify opportunities for automation, operational efficiencies, and process improvements. • Participate in audit, compliance, and risk management activities as required. • Provide functional leadership and day-to-day guidance to offshore team members when required. • Act as a team lead during critical incidents, release activities, and high-priority operational events. • Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders. • Ensure operational procedures, standards, and support processes are consistently followed across the team. • Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities Skills: • Experience supporting IBM z/OS mainframe environments. • Hands-on experience with JCL, REXX, COBOL, CICS, and DB2. • Experience troubleshooting complex batch processing and job scheduling issues. • Strong understanding of release management and testing lifecycle support. • Experience leading incident resolution and root cause analysis efforts. • Strong analytical and problem-solving skills. • Ability to work effectively in a fast-paced operational support environment. • Ability to coordinate across multiple technology teams and business stakeholders. • Excellent verbal and written communication skills