Infosys—Mainframe Batch Support Analyst

Job description

Description: • Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage. • Monitor, analyze, and resolve batch job failures and performance issues. • Execute and support data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch processes. • Perform root cause analysis and implement corrective actions for recurring issues. • Monitor workload automation and scheduling activities using ESP. • Support software migration and deployment activities using ChangeMan. • Generate and analyze KPI and operational reporting metrics. • Create and maintain technical documentation, operational procedures, and knowledge articles. • Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity. • Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability. Requirements: The Mainframe Analyst will be responsible for supporting and maintaining batch processing activities within the test environment. This role includes monitoring and troubleshooting batch workloads, performing data refreshes, supporting job scheduling activities, analyzing non-production issues, and ensuring successful execution of critical business processes. Candidates will work within a 24x7 operational model and collaborate with application, infrastructure, and support teams to maintain the reliability and performance of mainframe systems and batch services. Responsibilities: • Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage. • Monitor, analyze, and resolve batch job failures and performance issues. • Execute and support data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch processes. • Perform root cause analysis and implement corrective actions for recurring issues. • Monitor workload automation and scheduling activities using ESP. • Support software migration and deployment activities using ChangeMan. • Generate and analyze KPI and operational reporting metrics. • Create and maintain technical documentation, operational procedures, and knowledge articles. • Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity. • Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability. Skills: • Experience supporting IBM z/OS mainframe environments. • Hands-on experience with JCL, REXX, COBOL, CICS, and DB2. • Experience troubleshooting batch processing and job scheduling issues. • Strong analytical and problem-solving skills. • Ability to work effectively in a fast-paced operational support environment. • Excellent verbal and written communication skills.