Teleperformance—IT Program Manager

Job description

Description: General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including: •Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements •Monitoring and reporting on the status of projects including cost, timing, and staffing •Ensuring adherence to internal and external quality standards (e.g., International Standards Organization) •Identifying/resolving obstacles to completing project on time and to budget •May include work managing multiple, interrelated projects (including business transformation projects) •On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.