EXL—Senior Executive

Job description

Description: Primary Responsibilities: - Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices. - Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation. - Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary. - Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction. - Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics. - Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures. - Requirements: Eligibility Criteria and Competencies: - Educational Background: Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred. - Experience: Minimum of 3 years of experience in cash application, accounts receivable, or a related financial role. - Experience in Workday, CORA would be an added advantage - Familiarity with Lean or Six Sigma methodologies for process improvement - Strong data analysis skills with the ability to identify patterns, trends, and root causes of payment discrepancies. - Exceptional attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently. Experience in identifying process inefficiencies and implementing improvements; ability to create and document workflows. Responsibilities: Primary Responsibilities: - Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices. - Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation. - Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary. - Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction. - Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics. - Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures. -