EXL—Executive

Job description

Description: Essential Functions - Ensure that the transactions processed are as per standard operating procedures available on client learning management system. - Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs. - Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses. - Ensure that the assigned targets in accordance with the SLA metrics are met - Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level Primary Internal Interactions - Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. - Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved - Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required. SME/Process trainer for training as and when required. Primary External Interactions - Supervisors at the client end for the purpose of seeking clarifications and answering queries - Trainers at the client end for training purposes - Onshore Supervisors and SMEs via email and calls for operational coordination. Communicates externally via letters with customers Requirements: - Any graduate in B.Com, BA, or BBA with 0–6 months of experience in Insurance Back Office. especially in accounting, and Excel-based analysis. relevant experience Responsibilities: Essential Functions - Ensure that the transactions processed are as per standard operating procedures available on client learning management system. - Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs. - Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses. - Ensure that the assigned targets in accordance with the SLA metrics are met - Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level Primary Internal Interactions - Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. - Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved - Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required. SME/Process trainer for training as and when required. Primary External Interactions - Supervisors at the client end for the purpose of seeking clarifications and answering queries - Trainers at the client end for training purposes - Onshore Supervisors and SMEs via email and calls for operational coordination. Communicates externally via letters with customers