NTT DATA—ServiceNow Business Analyst

Job description

Description: We are looking for a ServiceNow Business Analyst to lead client engagements, drive process optimisation, and deliver impactful solutions. You will guide functional discovery sessions and support ITSM, ITOM, HRSD, and CSM modules. Ideal for experienced professionals with strong business analysis and consulting expertise. Skills: servicenow, business process consulting, servicenow certification, business analysis, requirements gathering, process mapping, stakeholder engagement, agile, scrum, user acceptance testing, test planning, gap analysis, itsm, itom, hrsd, csa certification, cis certification, client training, process workflow design, workshop facilitation, documentation, solution design, process improvement, stakeholder management