JPMorgan Chase—Product Owner- Digital & Platform Services - Vice President

Job description

Description: Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Management team to partner with the Business. As a Vice President – Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle—reducing manual touchpoints, accelerating accuracy, and driving business performance. You will collaborate with business and technology leaders to identify AI-driven opportunities, design smart automation solutions, and deliver results that matter to our firm and clients. You will be part of a team that values innovation, transparency, and continuous improvement, harnessing AI as a core enabler to achieve more together Job responsibilities - Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis). - Own and refine the backlog (epics/features/stories) aligned to priorities and measurable outcomes. - Track success metrics across cost, functionality, risk posture, and reliability to drive decisions. - Drive simplification/modernization of commercial lending servicing with engineering partners. - Deliver scalable capabilities across the lending lifecycle (credit, underwriting, closing, funding and servicing). - Ensure requirements are clear, testable, and traceable—avoiding one-off solutions. - Align business, ops, tech, and controls on scope, sequencing, and trade-offs. - Manage dependencies, risks, and decisions; communicate changes clearly. - Ensure operational readiness and adherence to risk/control and quality standards. - Lead QA/UAT and support go-live, hypercare, and continuous improvement using feedback and outcomes. - Identify productivity/efficiency/control improvements via redesign, digitization, and automation and use personas/UX inputs to keep decisions user-centric. Required qualifications, capabilities and skills - Bachelor's Degree with 12 years’ experience including minimum of 5 years of experience or equivalent expertise in product management or a relevant domain area, for commercial lending or experience in a Back office/Financial industry - Advanced knowledge of the product development life cycle, design, and data analytics - Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management - Candidates with knowledge of loan systems like Loan IQ, ACBS - Knowledge of technology standards, industry trends, and emerging technologies, including artificial intelligence. - Experience writing technical stories using industry-standard tools and notations (e.g., Jira/Confluence). Preferred qualifications, capabilities and skills - Demonstrated experience applying AI and automation to transform operational workflows - Knowledge of lending products, credit documentation, and end-to-end loan lifecycle processes - Solid understanding of project management and business analysis techniques - Strong communication and stakeholder management skills—able to translate between business and technology audiences with clarity - Commercial awareness with a genuine interest in business development and how technology drives value