IDFC FIRST Bank—Territory Manager-Personal Loan (DSA)

Job description

Description: Job Requirements About the Role The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division. Key Responsibilities Primary Responsibilities - Source and manage DSA channels to acquire personal loan business from the market. - Ensure portfolio quality by minimizing delinquencies and application rejections. - Maintain deep knowledge of retail asset products, operational processes, and current market trends. - Identify changing market dynamics and develop new channels to expand business reach. - Deliver high-quality customer service through efficient channel management. Secondary Responsibilities - Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience. - Collaborate with internal teams to ensure alignment with business goals and service standards. What We Are Looking For Education - Graduation: Any discipline. Experience - Relevant experience 2 to 5 yrs in BFSI Skills and Attributes - Strong understanding of retail asset products and DSA operations. - Ability to identify and adapt to changing market trends. - Excellent stakeholder management and customer service orientation. - Proven leadership skills with the ability to mentor and coach senior team members. - Commitment to customer centricity, innovation, compliance, and integrity. - Ability to foster a digitally enabled and automated environment to meet customer needs. - Talent acquisition and retention capabilities to support rapid business growth. Skills: personal loan business development, direct selling agent management, retail asset products knowledge, portfolio quality management, delinquency minimization, customer service orientation, market trend analysis, performance tracking, compliance management, data interpretation, negotiation skills, digital literacy, cross selling, product knowledge, drive & rigour, team management, talent acquisition, customer insights, lead management & channel coordination, customer orientation, process improvement, stakeholder management, mentoring and coaching, compliance, talent retention, operational efficiency, digital enablement, policy improvement