IDFC FIRST Bank—Sales Manager-Personal Loan (Partner Business)

Job description

Description: Job Requirements About the Role The Sales Manager – Personal Loan is responsible for acquiring new personal loan customers for a designated branch through direct customer interaction. The role involves explaining and selling banking products, acting as a bridge between customers and the bank, and ensuring best-in-class service delivery. The role also includes supervising catchment mapping, gathering customer feedback, and identifying and converting potential business opportunities. The Sales Manager plays a key role in driving client acquisition, deepening customer relationships, and maximizing lifetime customer value to support the bank’s broader growth objectives. Key Responsibilities Primary Responsibilities - Acquire personal loan customers within the identified segment. - Meet and exceed monthly targets for new customer acquisition by analyzing customer transaction banking needs. - Provide regular feedback to Relationship Managers (RMs) on customer opportunities and requirements. - Ensure adherence to selling norms and Standard Operating Procedures (SOPs) defined by the organization. - Maintain strict compliance with internal guidelines and external regulatory requirements. - Ensure quality sourcing in line with the bank’s credit and operational policies. Secondary Responsibilities - Supervise catchment mapping and monitor customer feedback to identify new business opportunities. - Collaborate with internal teams to ensure seamless customer onboarding and service delivery. - Support initiatives focused on automation and digital enablement to enhance customer experience. What We Are Looking For Education - Graduate: Any discipline but full time is mandatory Experience - Minimum of 2 year of relevant experience in sales, banking, or financial services. Skills and Attributes - Strong customer orientation with excellent communication and interpersonal skills. - Ability to identify customer needs and offer suitable banking solutions. - Proven track record in achieving sales targets and driving customer acquisition. - Familiarity with banking products and regulatory compliance. - Leadership qualities to mentor and coach team members. - Adaptability to digital tools and automation for enhanced service delivery. Skills: banking product knowledge, credit risk assessment, team supervision, customer feedback analysis, digital enablement, sop adherence, mentoring, customer onboarding, automation initiatives, collaboration