IDFC FIRST Bank—Associate Operations Specialist - BBG & Agri Operations

Job description

Description: Job Requirements About the Role The Associate Operations Specialist – Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards. Key Responsibilities Primary Responsibilities - Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products. - Ensure accurate and timely processing of transactions in accordance with defined SLAs. - Maintain thorough knowledge of loan documentation across various products. - Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution. - Handle and manage outsourced staff effectively to ensure smooth operations. - Drive quality standards and SLA adherence within the unit. - Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time. - Uphold the organization’s code of conduct and compliance standards. - Execute single-product and manual activities as required. Secondary Responsibilities - Prepare and publish various MIS reports for internal stakeholders. - Coordinate daily with branches and central teams for issue resolution. - Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities. What We Are Looking For Education - Graduation: Graduate in any discipline from a recognized institution. Experience - Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking. Skills and Attributes - Strong understanding of loan processing and documentation. - Effective communication and interpersonal skills for stakeholder coordination. - Ability to manage outsourced teams and ensure service quality. - Proficiency in MS Office tools, especially Excel and PowerPoint. - Detail-oriented with a focus on accuracy and compliance. - Process-driven mindset with an inclination toward automation and improvement. - Ability to work under pressure and meet deadlines consistently. Skills: loan processing, loan documentation, finnone, mis reporting, process automation, process improvement, stakeholder coordination, performance tracking, process optimization, audit management, operational efficiency, personal branding, core banking system operations, digital transformation, risk management, warning systems, stakeholder engagement, problem solving, learning agility, regulatory compliance, regulatory reporting, developing people, service request management, quality assurance, communication & influence, capacity planning, transaction processing, digital literacy, risk reporting, fund disbursal and settlement processing