BCG—Enterprise Services GenAI Deployment Senior Manager

Job description

Description: Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Enterprise Procurement & Payables, Global Finance & Operations Services, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world. As an Enterprise Services GenAI Deployment Senior Manager, you will work at the intersection of business operations, technology, and AI transformation. Reporting to the Enterprise Services GenAI Deployment Director, you will partner closely with ES service lines to identify, design, deploy, and scale GenAI-enabled solutions that improve efficiency, strengthen controls, and enhance employee and business outcomes. This is a highly hands-on role. You will embed within service lines, understand operational challenges firsthand, identify high-value use cases, and help translate business needs into practical AI-enabled workflows and solutions. You will work directly with product, engineering, data, and business stakeholders to accelerate adoption and ensure solutions deliver measurable value. Success in this role requires the ability to build strong business process understanding and the ability to apply GenAI technologies pragmatically to real-world business problems. You will help functions move from experimentation to sustained adoption while contributing to the development of repeatable deployment methodologies and best practices across Enterprise Services. Key responsibilities include: AI Solution Deployment & Adoption - Partner with ES service lines to identify and prioritize high-value GenAI use cases - Translate business requirements into AI-enabled workflows, prototypes, and deployment plans - Support implementation, testing, rollout, and stabilization of AI-enabled solutions - Drive adoption through training, change management, documentation, and stakeholder engagement - Monitor solution performance and identify opportunities for optimization and scale Business Partnership & Value Realization - Build trusted relationships with operational leaders and subject matter experts across Enterprise Services - Understand end-to-end business processes and identify opportunities to improve efficiency, quality, and employee experience through GenAI - Use data and operational insights to quantify impact and prioritize investments - Surface risks, dependencies, and adoption challenges early and help drive resolution Capability Building & Continuous Improvement - Contribute to deployment playbooks, methodologies, and reusable implementation patterns - Share lessons learned and best practices across functions and deployments - Promote AI-enabled ways of working and support the development of AI capabilities across Enterprise Services - Stay current on emerging GenAI tools, technologies, and deployment approaches relevant to Enterprise Services operations YOU’RE GOOD AT - Taking a hands-on, roll-up-your-sleeves approach to solving business problems using AI and automation - Understanding operational processes and identifying practical opportunities to improve them through technology - Translating business needs into scalable AI-enabled solutions and workflows - Working effectively with both technical and non-technical stakeholders - Driving adoption and change in complex, matrixed environments - Using data and insight to prioritize opportunities and measure business impact - Operating effectively in ambiguity and adapting quickly as technologies and priorities evolve - Communicating complex concepts clearly and persuasively to a range of audiences What You'll Bring - 7+ years of experience in operations transformation, process improvement, consulting, product deployment, business technology, or related fields - Demonstrated experience working with AI, automation, workflow technologies, or digital transformation initiatives - Strong understanding of Enterprise Services-type processes, such as Finance, Procurement, HR, Real Estate, Travel, or other operational functions - Experience partnering with technical, product, data, or engineering teams to implement technology-enabled solutions - Proven ability to identify opportunities, drive execution, and deliver measurable business outcomes - Strong analytical, problem-solving, and stakeholder management skills - Bachelor’s degree required; advanced degree preferred Who You'll Work With You will work closely with Enterprise Services leadership, product and engineering teams, AI and Data functions, and operational stakeholders across BCG. You will partner with cross-functional teams globally to deploy and scale AI-enabled capabilities that improve efficiency, strengthen controls, and enhance employee and business outcomes. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Skills: ai solution deployment, genai adoption, business process improvement, workflow automation, stakeholder management, change management, data analysis, operational process understanding, ai-enabled solutions implementation, business requirements translation, product deployment, process optimization, risk identification, cross-functional collaboration, business continuity planning, operational controls, ai-enabled workflow design, ai deployment methodologies, best practice sharing, ai tools evaluation, operational insights, business impact measurement, process documentation, ai-enabled solutions scaling