Caterpillar—Manager Information Technology

Job description

Description: Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking an experienced Manager Portfolio to join our Design Eng Processes team - CAT IT Division. The preference for this role is to be based out of Bangalore – Caterpillar PSN This position requires candidate to work a 5-day -a -week schedule. Shift Timing: 01:00-10:00PM IST Job Purpose: Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us. The Information Technology Manager owns the core support and execution functions for the Enterprise Applications department within Caterpillar IT. This role is accountable for service performance, application strategy, investment prioritization, lifecycle planning, strategic vendor contracts, and leadership of a global Caterpillar team responsible for delivering these services. The application landscape includes multiple SAP instances and manufacturing, Order-to-Delivery, pricing, and other enterprise applications. This critical role ensures that end users receive efficient, reliable, and streamlined support. The role also leads the department’s continuous-improvement journey through initiatives that advance automation, monitoring, analytics, and overall application performance. Job Duties: - Own and drive incident, service-request, problem-resolution, and system-optimization activities across enterprise applications, ensuring delivery against commitments, service-level agreements, and expected outcomes. - Establish, monitor, and continuously improve standard work; track performance, risks, dependencies, and application health; and communicate insights effectively to stakeholders and leadership. - Lead and develop a multidisciplinary organization that delivers business and technical solutions across process functionality, application capabilities, and automation. - Partner with business units and decision-makers to prioritize demand, support day-to-day operations, resolve incidents and problems, and drive continuous service improvement. - Implement and govern common operating procedures, controls, review practices, and metrics to strengthen quality, compliance, operational resilience, and value realization. - Develop and maintain control plans for key initiatives, defining governance, milestones, performance measures, risks, dependencies, decision points, and corrective actions to ensure sustainable outcomes. - Lead, mentor, and develop high-performing IT teams while fostering a collaborative, accountable, and results-oriented work environment. - Balance competing priorities and business requirements, maintain multiyear roadmaps, and develop enterprise solutions with differentiated capabilities where appropriate. - Develop and manage the IT budget, resource plan, and technology investments for the area of accountability. - Deliver highly available, leading IT services through best-in-class service-level practices that adapt to changing business demands. What You Will Have: - Organizational Leadership: Knowledge of leadership principles and the ability to use effective strategies and skills to engage others in setting, embracing, and achieving objectives. - Functional and technical knowledge of SAP. - Generative AI-Assisted Development or Support: Practical experience using AI-assisted development tools, such as GitHub Copilot or automated agent workflows, to accelerate application development and support, reduce cost and effort, and optimize service delivery. - Experience managing contracts and strategic vendor relationships. - A background in Lean practices or continuous improvement. - The ability to translate between technical and business language, creating an effective bridge between the support organization and the Caterpillar businesses it serves. - Leadership experience within an IT organization. - Experience governing a broad application landscape, including strategic planning, prioritization, lifecycle oversight, demand management, risk assessment, and investment optimization. Top candidates will also have: - Ability to lead, analyze, and apply a broad perspective to technology and related solutions, supported by a comprehensive understanding of application architectures, interfaces, security, and data-governance policies and procedures. - Experience supporting and developing large-scale applications. - Demonstrated success in driving innovation and automation. - Extensive experience working with cross-functional teams and a proven record of strong results. - Ability to execute business objectives through collaboration and decisive action, guide teams in resolving issues promptly, and lead technical teams with a focus on innovation and continuous improvement. - Experience leading teams within and outside the discipline to address complex problems, including teams distributed across multiple locations and satellite offices. - Strong stakeholder-management and executive-communication skills. - Ability to assess application health, identify opportunities to rationalize or modernize solutions, and communicate investment recommendations, risks, and business value to senior leaders. People Leadership / Scope Directly lead IT managers, technology specialists, information systems specialists, business managers, and application, technical, and operations teams within the division. Drive performance management, coaching, succession planning, workforce and capability planning, and a culture of collaboration and accountability. Additional Duties Perform other related duties as assigned to support organizational objectives. Education / Experience: Requires a relevant master’s or graduate degree in computer science and 15 or more years of progressively responsible Information Services experience, including staff and supervisory assignments. Requires a general understanding of business operations, including one or more of the following areas: business processes, technical infrastructure, application development and support, major initiative delivery, and engineering applications. The incumbent must be able to provide strategic direction for managing staff, budgets, business plans, resource allocation, application lifecycles, technology investments, and two- to five-year Information Services roadmaps. The role requires the ability to collaborate across diverse departments and communicate effectively, both orally and in writing. The incumbent must demonstrate a strong customer focus and sound business knowledge. The position also requires effective collaboration with integration partners, technology vendors, and managed service providers. Additional Info: - May require travel of up to 25% - This role requires 5 days onsite. - Relocation is unavailable.To be updated Skill Descriptors Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Level Extensive Experience: • Designs the organization's planning processes and decision-making channels. • Explains business issues and trends of own business unit as compared to other business units. • Demonstrates a big picture understanding of the business, its interrelationships, and priorities. • Demonstrates strong foundation of business fundamentals, measurement, and business finance. • Develops business cases for own function; reviews and critiques cases for other functions. • Explains advantages and risks of using business simulations for critical business decisions. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: • Facilitates creation of the 'right' products and services to resolve customer business issues. • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. • Advises others on creating customer focused environments in various scenarios. • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. • Communicates and models the criticality of customer focus as an organizational strategy. Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain. Level Extensive Experience: • Collaborates with an extended professional technology network to help clients effectively identify, plan for and accomplish technology objectives. • Supervises others in advising a range of clients across a myriad of products, technologies, services and solutions in a relevant technology domain. • Identifies and evaluates emerging technologies and advises clients regarding their potential business impacts. • Effectively consults with and conveys technology concepts, business impacts and other advice to senior client levels. • Trains others in developing technology business, channel management and client coaching. • Leverages formal certifications in mastery of multiple areas of technology in demonstrating credibility for client consulting. Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization. Level Extensive Experience: • Promotes a talent-focused organization where talent management is the responsibility of all managers. • Develops a consistent set of practices that build a pipeline of future leaders for key positions. • Directs mentoring and coaching programs to reinforce learning and development and to surface candidates for selection and succession. • Creates a specific employee value proposition to improve the retention and motivation of team members. • Offers key developmental and transitional experiences to those one is mentoring or coaching. • Develops clear criteria and guidelines for determining optimal fit between individuals and key roles. Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers. Level Expert: • Plays a leading role in defining service levels and expectations for a major client group. • Defines processes and practices for managing client expectations and service delivery. • Coaches others in identifying and implementing service improvement initiatives. • Raises awareness of the relationship between customer satisfaction and business results. • Develops and manages initiatives for creating an environment that values customer service. • Consults with senior management - internally and in client organizations - on service issues. Program Management (M0260): Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives. Level Expert: • Predicts industry trends and developments for program management. • Establishes best practices for a program and promotes open communication among program stakeholders. • Consults on program planning and management of high-risk, high-impact projects within the program. • Champions organization's program management methodology, tools, and techniques. • Develops program strategies and monitors all projects to ensure they are in line with each other. • Manages high-risk, high-cost project sets involving multiple stakeholders within a program. Technology/IT Consulting: Knowledge of technology/IT consulting; ability to deliver fee-based consulting services on technology management, infrastructure, architecture and applications. Level Extensive Experience: • Monitors ongoing consulting assignments; maintains contacts with client management. • Monitors and manages customer satisfaction and project scope; addresses concerns. • Describes major competitors and their strengths and business models. • Provides insight into managing multiple and varied consulting projects with multiple clients. • Participates in estimating, drafting and negotiating consulting contracts. • Explains operational considerations; bench strength, resource availability, and project assignments. Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications. Level Extensive Experience: • Conducts, documents and communicates basic business assessment reviews and walkthroughs. • Defines success factors for potential applications or systems. • Evaluates the processes and tools for risk assessment and benefits analysis. • Plays an active or leadership role in business assessment processes and assists in the preparation of deliverables. • Utilizes tools, techniques and practices for identifying and validating business opportunities. • Establishes business assessment procedures for multiple or critical applications. What you will get: - Work Life Harmony - Earned and medical leave. - Relocation assistance Holistic Development - Personal and professional development through Caterpillar ‘s employee resource groups across the globe - Career developments opportunities with global prospects Health and Wellness - Medical coverage -Medical, life and personal accident coverage - Employee mental wellness assistance program Financial Wellness - Employee investment plan - Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.