Labcorp—Project Management Supervisor

Job description

Description: Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking an Assistant Manager, Project Management to join our team! Work Schedule Rotational Shift 5:30 am to 2:30 pm IST 2:00 pm to 11:00 pm IST Job Responsibilities - Ensure appropriate resources are available, providing day-to-day supervision of the Team in order to deliver tasks according to procedural requirements and agreed-upon service levels - Develop, train and coach the team based on procedural and development requirements - Coordinate and monitor individuals progress to ensure achievement of Quality, Cost and Delivery performance metrics - Ensure the consistent implementation, use and review of SOPs by maintaining the same standards across all client teams - Publish and communicate performance metrics and take appropriate actions when needed - Accountable for the team's performance, requiring timely communication of issues to management - Monitor, track, manage and ensure resolution of all customer complaints, service failures, issues and concerns, taking corrective and preventative actions where appropriate. Robust actions must be taken to ensure the same service failure does not recur Ensure effective and timely adherence to management communications, meetings and procedures - Complete thorough, timely and well-documented performance evaluations providing objective feedback to the individual team member - Follow applicable departmental Standard Operating Procedures and Work Instructions. - Complete required training according to required timelines. - Complete day-to-day tasks ensuring quality and productivity. - Maintain project and technical documentation in an appropriate manner. - Perform checks to ensure the quality of work completed. - Ensure timely escalation as needed. - Other duties as assigned by management. Minimum Qualifications - Bachelor's degree in pharmacy, Life Sciences, or a related scientific field (or equivalent combination of education and experience). - Minimum of 5 years of relevant industry experience - Minimum of 2 years of management experience Preferred Qualification - Ability to influence internal partners - Ability to deliver consistent team performance - Ability to coach, train and guide individuals to ensure optimal team performance - Demonstrated strong customer service skills - Excellent written, verbal, and interpersonal skills - Strong planning and organizational skills Additional Job standards - Strong organizational skills with the ability to manage multiple priorities and meet deadlines. - Excellent written and verbal communication skills. - Ability to work effectively in a collaborative, team-oriented environment. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.