Sprinklr—Internal Communications Manager

Job description

Description: Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description What You'll Do Internal Communications & Employee Engagement - Support the development and execution of global internal communications programs and initiatives. - Draft, edit, and publish communications across multiple channels and employee audiences. - Help execute company meetings, leadership forums, organizational announcements, and employee engagement initiatives. - Contribute to communications plans that improve employee understanding of company priorities, strategy, and business performance. - Support recognition programs, culture initiatives, and key moments across the employee lifecycle. Business Partnership & Stakeholder Support - Partner with communications colleagues and business stakeholders to support communications needs across the organization. - Help bring global initiatives and company priorities to life for employees in India. - Support communications planning and execution for leadership events, employee engagement programs, and business updates. - Build trusted relationships across functions and geographies to ensure coordinated and effective communications. Storytelling & Content Development - Identify, develop, and amplify stories that showcase employee achievements, customer impact, innovation, and business success. - Translate complex business topics into clear, engaging, and accessible communications. - Create content that strengthens employee connection to Sprinklr's strategy, culture, and customers. - Help maintain a consistent voice and narrative across internal communications channels. Communications Innovation - Leverage Microsoft 365, Teams, SharePoint, Copilot, and related technologies to improve communications effectiveness. - Explore AI-powered tools and workflows to enhance content creation, planning, measurement, and execution. - Bring fresh ideas and creative approaches to employee engagement and storytelling. - Help identify opportunities to improve communications processes, reach, and impact. What You'll Need to Succeed - 3-5 years of experience in internal communications, corporate communications, employee engagement, public relations, journalism, content development, or related field. - Exceptional written and verbal communication skills. - Strong storytelling, editing, and content development capabilities. - Excellent attention to detail and commitment to quality. - Strong organizational and project management skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong proficiency with Microsoft 365 tools, including Teams, PowerPoint, Word, SharePoint, and Copilot. - Demonstrated curiosity about AI and emerging technologies and how they can enhance communications. - Collaborative mindset with the ability to build relationships across teams and levels of the organization. Preferred Experience - Experience supporting employee communications or engagement programs. - Experience working in a global organization with geographically distributed teams. - Experience creating presentations, editorial content, newsletters, or event communications. - Technology, SaaS, or enterprise software experience is a plus. Why This Role Matters Great communications help employees understand where we're going, why it matters, and how their work contributes to our success. This role will help bring Sprinklr's strategy, culture, and customer stories to life for employees around the world while supporting our employee populations in India. It's an opportunity to build expertise across internal communications, employee engagement, storytelling, and communications innovation while making a meaningful impact on the employee experience. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: - Lead a new category of enterprise software that we call Unified-CXM. - Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. - Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.