Wolters Kluwer—Associate Director -Xactly Administrator

Job description

Description: - Wolters Kluwer is seeking a motivated and talented professional as a Leader-Xactly COE Administrator (Associate Director) to join a newly created Incentive Compensation & Planning COE that will support 5 core divisions, approximately 55 subsidiaries, and 3,000+ sellers across 140+ countries. The COE will partner with the various Divisions & Business Units while remaining a strong partner to the Sales Transformation team within the Corporate Strategy, Innovation, and M&A Group. In this role, you will have an exciting opportunity to lead the onboarding of the new COE, co-create COE processes & policies, and lead the global administration of Xactly incentive compensation practices. This role will be responsible for the operational efficacy and delivery of the COE. You will partner & collaborate with cross-functional stakeholders and SMEs in the RevOps ecosystem, technical engineering teams, and be the face of the COE's administration arm to the Division and Business Unit Sales Leaders. You will partner with the Xactly Principal Architect and other COE leaders to develop, operationalize, and strengthen the COEs' ability to deliver a quality function as a strategic lever to the GTM organization. Responsibilities: - lead and co-create COE processes & policies, and lead the global administration of Xactly incentive compensation practices - Oversee the global admins across multiple Xactly instances - Establish and enforce global configuration standards, naming conventions, and development lifecycle (dev/test/prod) for Xactly - Define COE policies and controls for security, data retention, and audit readiness - Maintain the global roadmap for Xactly capabilities, upgrades, and feature adoption (e.g., Xactly Extend, Reporting) - Govern data model and interfaces with CRM (e.g., Salesforce), HRIS (e.g., Workday), Payroll, and Finance systems - Align operational strategies with overall business objectives and strategic programs - Provide leadership, and prepare and/or support regular reconciliations, controls and audit processes to ensure data integrity and reduce risk - Enhance and govern data architecture, security, and retention across the sales compensation program's ecosystem - Align operational strategies with overall business objectives and strategic programs. - Support the broader Xactly COE in driving value to the organization, including key partnerships with the COE Analytics, Change Mgmt. & Governance teams. - Enhance and govern data architecture, security, and retention across the sales compensation program's ecosystem. - Be a core strategic leader to the Xactly COE as the Principal Administrator, building relationships and partnering cross-functionally with Sales, Sales Operations, IT (Global Business Services), Finance, Accounting, HR, and others where necessary. - Manage relationships with Xactly and other partnering organizations for feature adoption, support escalations, and roadmap alignment - Provide ad hoc insights for plan design reviews and post‑mortems; drive action plans for continuous improvement. Skills & Experiences: - 7+ years of Commission System configuration and development; or 4+ years of Xactly development responsibilities - Bachelor's degree in business, Finance, or a related field - Xactly Knowledge: Xactly Connect, Extend, Reporting, Administrator, and Plan Configuration Certification(s), or ability to obtain after onboarding - Proven experience as sales compensation administration, governance, and technical design/configuration/development, with an understanding of compensation methodologies and functional best practices. - Proven experience overseeing commission system administration, including plan configuration, dispute/inquiry management, workflows, document management & templates, system/product maintenance, data quality & preparedness, and general Xactly administrator activities - Proven experience identifying root causes of common disputes/inquiries or other related challenges, then prioritizing and delivering improvements that strengthen operational excellence across processes, policy, technology, and data. - Strong experience intaking business requests, synthesizing the requests and prioritizing based on business ROI, scalability, etc. while strengthening the maturity and performance of the commissions system(s). - Strong experience configuring Commission Plan & Spiff/Incentive designs into Xactly (other ICM vendors will be considered) - Experience managing document templates (i.e. Comp Plans & incentives) and executing annual transitions, new hires, and role transfers. - Ability to develop and/or guide development in Xactly Reporting (leveraging experience with Data Studio) to build insightful and complex reports & dashboards. - Strong analytical skills with the ability to generate insightful analytics from complex data effectively and with a scalable approach. - Data Governance: Experience establishing data governance practices and structured models to generate insightful analytics - Experience with ETL tools (i.e. Informatica) for data automation & transformation - Product Releases understanding to Oversee the releases of Xactly product enhancements & maintenance - Coding: SQL (Basic to intermediate-required) - Strategic Thinking: Ability to think strategically while considering tactical implications. - Communicates with difficult concepts and influences others to adopt a different point of view. - Persuasion: Ability to socialize ideas and get executive buy-in. - Organization: Excellent execution, prioritization, and organization skills. - Presentation Creation: Strong experience with Powerpoint and Excel - Leadership: Excellent leadership and interpersonal skills, capable of building strong relationships across various teams and coaching/mentoring those in the COE. Nice to Have: - ICM Knowledge: Certifications from other ICM systems (i.e. Varicent, SAP-Callidus) are beneficial - Proven experience governing multi‑region/multi‑instance environments with rigorous data, security, and audit standards - Demonstrated ability to lead cross‑functional programs and drive change in complex organizations. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.