Dow—Commercial Excellence Manager

Job description

Description: At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About You and This Role As a Commercial Excellence Manager, based in Navi Mumbai, India, you will support sales and demand planning activities across the EMEAI and Asia Pacific regions, working closely with Sales, Product Management, Marketing, Supply Chain, and Customer Service teams. You will play a critical role in driving demand forecast accuracy, consumption analysis, and allocation management while providing solutions to operational challenges that impact supply performance. In this role, you will leverage data, systems, and cross-functional partnerships to improve business processes, support digital transformation initiatives, and ensure the timely and accurate delivery of products to customers. You will also contribute to commercial excellence programs, customer engagement initiatives, and continuous improvement efforts that enhance operational effectiveness across the business. You will serve as a key liaison across functions and regions, helping to align commercial and supply chain priorities, optimize planning processes, and drive sustainable business results through effective collaboration and data-driven decision making. Responsibilities - Consolidate demand inputs from Sales, Marketing, Product Management, Finance, and Supply Chain teams to develop and maintain accurate demand forecasts - Manage demand planning activities in OMP, monitor forecast accuracy, identify anomalies, and recommend corrective actions - Analyze consumption trends, identify demand gaps, and partner with Sales and Supply Chain teams to develop mitigation plans - Support allocation management processes and resolve operational challenges related to orders, shipments, inventory, and product supply across regions - Facilitate Demand Review and Sales & Operations Execution meetings while preparing reports, presentations, and business insights for key stakeholders - Support commercial excellence initiatives including opportunity management, customer surveys, CRM administration, data governance, and digital adoption programs Qualifications - Bachelor's degree in Supply Chain Management, Business Administration, Economics, Engineering, or a related field - Minimum of 5 years of experience in Demand Planning, Integrated Supply Chain, Commercial Operations, Business Planning, or a related discipline - Experience working within cross-functional and global business environments - Knowledge of demand forecasting, supply planning, inventory management, and commercial operations processes - Experience utilizing enterprise systems and business planning tools to support operational decision-making - Understanding of integrated planning and operational processes within a complex business environment Your Skills - Demand forecasting, consumption analysis, and business analytics Planning systems expertise, including OMP and SAP ECC - Stakeholder management and cross-functional collaboration across regional and global teams - CRM and commercial operations experience, including Dynamics and customer relationship management processes - Data analysis, reporting, and business presentation development - Continuous improvement methodologies and operational problem-solving skills Additional Notes - Responsibilities include supporting digital ordering implementation, lead and opportunity management, customer surveys, digital adoption initiatives, and allocation management processes - The successful candidate will work extensively with systems and tools including OMP, SAP ECC, Digital Order Control, Dynamics, CRM, My Assignment, L&OM, DOW.com, and business reporting platforms - The role serves as a key liaison between regional Integrated Supply Chain teams and Customer Service teams to improve operational effectiveness and customer experience - Strong communication, facilitation, and collaboration skills are essential to effectively partner with stakeholders across regions, functions, and cultures - A proactive, accountable, and hands-on approach with a focus on delivering business results and driving continuous improvement is critical for success in this role - No relocation assistance or visa sponsorship is available for this position Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: - Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. - Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. - Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. - Employee stock purchase programs (availability varies depending on location). - Student Debt Retirement Savings Match Program (U.S. only). - Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. - Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. - Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. - Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. - Competitive yearly vacation allowance. - Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). - Paid time off to care for family members who are sick or injured. - Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. - Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. - On-site fitness facilities to help stay healthy and active (availability varies depending on location). - Employee discounts for online shopping, cinema tickets, gym memberships and more. - Additionally, some of our locations might offer: - Transportation allowance (availability varies depending on location) - Meal subsidiaries/vouchers (availability varies depending on location) - Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.