FIS—Site Reliability Engineer (SRE) – Cloud Platform

Job description

Description: Site Reliability Engineer (SRE) – Cloud Platform About the role We are looking for a Site Reliability Engineer (SRE) to help us run, scale, and continuously improve the mission-critical Cloud business built around our successful Risk Management solution. You will be part of an agile, product-aligned and globally distributed SRE team, working hand in hand with our Cloud Development organization to ensure our services are reliable, observable, secure, and operated at scale. This role sits at the intersection of software engineering, cloud infrastructure, and operations. If you enjoy solving complex technical problems, automating everything that can be automated, and taking responsibility for how systems behave in production, this role is for you. What you’ll work on - Ensuring and continuously improving the reliability, availability, performance, and scalability of our cloud services - Working closely with Cloud Development teams to design for operability, reliability, and resilience - Managing infrastructure using Infrastructure as Code (Terraform, Ansible) - Running and improving CI/CD pipelines and deployment processes (Harness) - Designing and maintaining monitoring, alerting, and observability (CloudWatch and related tools) - Reducing operational toil through automation (deployments, upgrades, onboarding, incident response) - Participating in incident handling and post-incident reviews, turning learnings into concrete improvements - Contributing to standards, runbooks, and reusable patterns used across the global SRE team What we’re looking for - Hands-on experience with AWS in real production environments - Practical experience with Kubernetes (EKS) and Docker - Experience with Terraform, Harness and Ansible (or similar tooling) - Familiarity with monitoring and logging concepts (CloudWatch, metrics, alerts) - Good understanding of distributed systems and database technology (ideally Microsoft SQL Server) from an operational standpoint - Solid troubleshooting skills across infrastructure, platform, and application layers - Excellent communication skills and the ability to collaborate across teams and geographies - A client-centric, can-do, ownership mindset with a desire to own problems end to end Nice to have - Previous experience in an SRE, DevOps, or production engineering role - Knowledge of security and identity topics (IAM, networking, certificates, SSO) - Exposure to financial systems or other high-reliability environments What we offer - Work on a long-lived, complex product with real engineering challenges - A stable, skilled and fun team and long-term ownership, not short-term projects - Collaboration with highly skilled global teams (Belgrade, Zurich, North America, and beyond) - Time for learning, certifications, and skill development - A culture that values engineering quality over firefighting - Social events and team gatherings - Competitive local compensation and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass