Lowe's—Sr Analyst - Pro and Services

Job description

Description: Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.  About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India About Team The Senior Analyst – Pro & Services Finance will support the Pro business, one of Lowe’s largest and most strategically important growth areas. Pro represents a $30B+ annual business and serves professional customers across multiple customer segments, geographies, products, and fulfillment channels. The role provides significant exposure to business performance management, customer analytics, financial diagnostics, strategic initiatives, and automation. We are looking for someone who can hit the ground running, operate independently, navigate ambiguity, and translate complex data into clear business insights and recommendations. This role is well suited for an individual who combines strong financial and analytical thinking with technical capabilities and stakeholder management skills. Key Responsibilities - Analyze sales, margin, and plan performance across locations, products, customers, channels, and other business dimensions to identify underlying performance drivers. - Lead ad hoc analyses, diagnostics, and strategic deep dives in response to emerging business questions and leadership priorities. - Translate ambiguous business problems into structured analytical frameworks, identify the right datasets and methodologies, and drive analysis through completion. - Develop sales and margin decomposition models to explain performance and quantify key drivers, opportunities, and risks. - Perform customer-level analytics including segmentation, benchmarking, behavioral trends, retention, and opportunity identification. - Partner closely with SSCM Finance and business stakeholders to provide decision-enabling insights and recommendations. - Build, enhance, and maintain Power BI dashboards and analytical tools, including robust data models, DAX measures, and intuitive visualizations. - Use SQL and Python to work with large datasets, conduct advanced analysis, validate data, and improve analytical efficiency. - Identify opportunities to automate recurring processes and develop scalable, zero-touch reporting and analytical solutions. - Support planning, forecasting, performance reviews, and other FP&A activities as required. - Communicate findings clearly to stakeholders, focusing not only on what happened, but also why it happened, what it means, and what actions should be considered. - Independently manage deliverables and stakeholder expectations while maintaining strong accuracy and attention to detail. Education Qualifications - 4–6 years of relevant experience in FP&A, financial analysis, business analytics, financial reporting, or a related field. . Preferred Qualifications - Experience with Python for analytics, automation, or data manipulation. - Experience with Power Automate or other workflow automation tools. - Prior experience in retail, customer analytics, commercial finance, sales finance, or business performance management. - Experience developing automated reporting or zero-touch analytical solutions. - Exposure to customer segmentation, pricing, sales productivity, margin analytics, or performance diagnostics. What Success Looks Like A successful Senior Analyst in this role will be someone who can: - Take an open-ended business question and independently determine how to solve it. - Move beyond reporting numbers to identify the root causes and business implications behind performance. - Build credibility with stakeholders through strong analytical thinking and dependable execution. - Develop scalable analytical solutions rather than repeatedly solving the same problem manually. - Balance business understanding, financial acumen, technical capability, and communication skills. - Consistently drive work from problem statement → analysis → insight → recommendation → closure. Primary Skills - Critical Thinking - FP&A Business Analytics - Power BI - DAX - Excel - SQL - Python Automation - Financial Modeling - Customer Analytics - Stakeholder Management - Problem Solving - Strong critical thinking and problem-solving capabilities, with the ability to structure complex and ambiguous business questions. - Strong proficiency in Microsoft Excel and Power BI. - Strong understanding of DAX, data modeling, and dashboard development. - Working knowledge of SQL and experience working with large datasets. - Strong verbal and written communication skills, with the ability to independently manage discussions with business and finance stakeholders. - Demonstrated ability to work with high ownership, limited supervision, and strong follow-through. - Ability to manage multiple priorities in a dynamic environment Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.