Unisys—Device Subscription Service (DSS) Hardware Asset Management - Associate Principal Service Management

Job description

Description: What success looks like in this role: Job Title: Device Subscription Service (DSS) Hardware Asset Management - Associate Principal Service Management Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of doing things. - Client-Centricity: Our clients’ success is our success. - Integrity: We act ethically and honestly. Position Overview: Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments. Key Responsibilities/Outcomes Asset Data Governance - Assess client Asset Management Database (AMDB) design, structure, and data accuracy. - Establish and maintain asset data quality standards for DSS-managed devices. - Develop reconciliation processes to achieve and maintain a minimum asset accuracy target. - Differentiate DSS-managed assets from non-DSS assets within client environments. - Identify, document, and govern standard and non-standard asset data attributes. - Perform ongoing validation of asset data integrity across all platforms. Integration & Data Management - Design and document asset data mapping between client AMDB/CMDB platforms and the DSS platform. - Oversee integration testing and validation activities between: - Client asset repositories - DSS asset platform - OEM and supplier asset databases - Support production deployment of asset integrations. - Investigate and resolve data synchronization issues and reconciliation exceptions. - Coordinate manual asset data loading when integration-based updates are unavailable. Device Lifecycle & Refresh Management - Partner with clients to define device refresh strategies and lifecycle policies. - Establish business rules for intelligent refresh planning and scheduling. - Validate DSS-generated hardware refresh recommendations. - Review refresh schedules and make adjustments based on business requirements. - Coordinate inventory planning activities supporting refresh programs. - Evaluate and support unplanned device replacement and swap requests. Inventory Reconciliation & Operational Support - Lead inventory reconciliation and inventory shift activities. - Investigate asset discrepancies and drive corrective actions. - Ensure newly deployed assets are accurately represented across all systems of record. - Collaborate with delivery teams, PC coordinators, suppliers, and clients to maintain accurate inventory visibility. - Support bulk deployment and refresh initiatives. Continuous Improvement & Automation - Identify opportunities to automate asset updates, reconciliation, and lifecycle management processes. - Drive continuous improvement initiatives across asset management workflows. - Develop recommendations to improve DSS platform efficiency and data quality. - Support change management activities associated with approved process and technology improvements. #LI-RB1 You will be successful in this role if you have: - Bachelor's degree in Information Technology, Information Systems, Business Administration, Supply Chain, or a related discipline. - Equivalent industry experience will be considered. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.