Franklin Templeton—HRGIS Analyst

Job description

Description: At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. About The Department - The FTT FTS Managed Services team is a newly established Hyderabad-based team focused on improving the reliability, performance, and resilience of technology services. A Lead Software Engineer guides the team, which brings together Associate Software Engineers, application subject matter experts, and cross-trained Software Engineers. The team works collaboratively using Agile practices and FTT Brand Behaviors. Joining this growing team offers exposure across applications, infrastructure, data, cloud environments, and production support while building strong operational engineering skills. How You Will Add Value? Core Responsibilities: - You will monitor applications, dashboards, alerts, batches, jobs, and overall service health. - You will manage incidents and service requests from intake through closure. - You will track Service Level Agreements and maintain accurate ticket updates. - You will troubleshoot application, data, cloud, Linux/Unix, database, and network issues. - You will analyze logs, validate data, and perform basic Structured Query Language queries. - You will coordinate incident resolution with engineering, infrastructure, cloud, and database teams. - You will support root cause analysis, remediation, disaster recovery, and service improvements. Strategic Responsibilities: - You will identify automation opportunities that improve operational efficiency and service reliability. - You will strengthen observability, batch reliability, and release readiness. - You will use Artificial Intelligence assistants to support coding, testing, debugging, and documentation. Team & Collaboration: - You will participate in incident bridges and escalate issues when appropriate. - You will create status reports, handovers, procedures, knowledge articles, and operational documentation. What Will Help You Be Successful In This Role? Experience, Education & Certifications - 1–4 years of relevant technology operations, managed services, or application support experience. - Bachelor’s degree in computer science, information technology, engineering, or equivalent practical experience. Technical Skills - Application monitoring, incident management, batch monitoring, troubleshooting, and log analysis. - Working knowledge of Structured Query Language, SELECT queries, and data validation. - Practical knowledge of Linux/Unix commands and basic networking concepts. - Familiarity with Microsoft Azure and Amazon Web Services cloud fundamentals. - Experience with ServiceNow or similar ticketing and service-management tools. - Exposure to Control-M, Cron Jobs, CyberArk, MetricStream, SharePoint, or Confluence. - Ability to use Artificial Intelligence tools responsibly and validate generated outputs. Soft Skills - Strong communication, analytical thinking, documentation, and systematic troubleshooting abilities. - Ownership mindset with commitment to incident closure and Service Level Agreement compliance. - Ability to collaborate effectively with technical, operational, and client-facing teams. Work Shift Timings - 2:00 PM to 11:00 PM IST At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally. Highlights of our benefits include: - Professional development growth opportunities through in-house classes and over 150 Web-based training courses - An educational assistance program to financially help employees seeking continuing education - Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents) - Life insurance for protection of employees’ families - Personal accident insurance for protection of employees and their families - Personal loan assistance - Employee Stock Investment Plan (ESIP) - 12 weeks Paternity leave - Onsite fitness center, recreation center, and cafeteria - Transport facility - Child day care facility for women employees - Cricket grounds and gymnasium - Library - Health Center with doctor availability - HDFC ATM on the campus Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Artificial intelligence or automated tools may be used to assist in the screening, assessment, or selection of applicants for this position. Skills: application monitoring, incident management, structured query language, batch monitoring, troubleshooting, log analysis, linux/unix commands, database validation, cloud fundamentals (microsoft azure, amazon web services), servicenow, service level agreement compliance, microsoft azure, amazon web services, cron jobs, cyberark, metricstream, sharepoint, confluence, artificial intelligence tools, root cause analysis, disaster recovery, operational documentation, analytical thinking, collaboration