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Description: Designation Deputy General Manager - Production Function Product Supply Organization Location Theni Reporting To Director - Plant Operations, Theni Job Description Job Statement/Job Purpose: - Own the production strategy and deliver annual, monthly and daily operating plans for FDC, with governance across SDC, Agglomeration and Packing interfaces. - Provide visible leadership on safety and ensure full compliance with HIRA, OCP, LOTO, work-permit, process-safety and incident-prevention requirements. - Ensure product quality, food safety, hygiene and sanitation in line with GMP, HACCP, IFS, FSMS, QMS and EMS requirements. - Lead production managers and shift teams through clear priorities, governance routines, performance reviews, capability building and succession planning. - Set and govern critical process standards across extraction, concentration, freezing, drying, coffee-oil and related operations to deliver stable quality and throughput. - Partner with Engineering and Maintenance on asset reliability strategy, preventive maintenance, shutdown planning, critical spares and capacity-risk mitigation. - Own production cost, yield, throughput, utility consumption, process loss, packing loss and productivity performance against ABP commitments. - Ensure robust SAP governance, material reconciliation, inventory accuracy, production MIS, controls and timely month-end closure. - Sponsor RCA, CAPA, DMAIC and risk-reduction programmes for major process, equipment, safety and quality deviations. - Build and govern the production improvement portfolio covering PIT, Kaizen, Lean, cost optimisation, sustainability, water and energy reduction. - Ensure audit and statutory readiness, effective management of change, closure of non-conformities and sustained compliance with corporate standards. - Develop a strong production leadership pipeline through coaching, performance management, multi-skilling and structured technical capability programmes. - Sponsor new products, blends, process validations, capacity upgrades and technology scale-up in partnership with Quality, TechOps and Engineering. - Present production performance, risks, investment priorities, variance recovery plans and strategic improvement updates to the Director and leadership forums. Customer Service - Ensure production output meets agreed quantity, quality, blend, packaging and dispatch requirements. - Coordinate with Planning, Quality, Maintenance, Packing, Stores, Purchase and TechOps to resolve operational constraints quickly. - Support investigation of internal and customer complaints, establish root causes and close corrective and preventive actions within timelines. - Maintain product integrity and traceability from raw material and intermediate stages through finished-goods handover. Internal Processes - Implement corporate and site SOPs, production standards, control plans and daily management routines across assigned operations. - Review operational KPIs covering safety, quality, output, yield, downtime, manpower, power, fuel, water and cost; initiate recovery actions for deviations. - Coordinate production and maintenance windows, shutdown activities, trials and changeovers without compromising safety or customer commitments. - Ensure audit readiness, timely closure of non-conformities and effective implementation of CAPA, MOC and risk-mitigation actions. Innovation and Learning - Drive statistical process control, data-based problem solving and sustained improvement of critical process parameters. - Identify and implement automation, digitalization and visual-management opportunities that improve control, reporting and decision-making. - Lead or support process trials, equipment upgrades, validation, commissioning and knowledge transfer across production teams.