Kotak Life Insurance—Voice Inbound Officer - Mumbai (Goregaon East)

Job description

Description: Role: Voice Inbound Officer Education: Graduate Experience: 0 – 3 years Department: Customer Services Work Location: Goregaon East, Mumbai - Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc - Identify customer needs and service accordingly - Update our internal database with information about technical issues and useful discussions with customers - Co-ordination with other internal teams/departments to provide customer resolution to their query or request - Inform customers about new features and functionalities and Promote digital channels of service - Timely Follow up with customers to ensure their queries and technical issues are resolved - Maintain customer centricity at the core of all transaction - Support a positive work place environment adhering to organizational policies