Titan Company Ltd.—Quality Assurance Executive

Job description

Description: Job Requirements • Regional Quality Governance: Drive, manage, and govern comprehensive end-to-end Quality Assurance activities across the West and North regions (Ahmedabad, Rajasthan, Saurashtra, and Delhi NCR). • Vendor Quality & Product Auditing: Spearhead daily product quality audits and proactive vendor performance management across all partner manufacturing units to uphold brand excellence. • Multi-Category Product Stewardship: Ensure uncompromising aesthetic, dimensional, purity, and structural quality across Plain Gold (Handmade & Machine-Made / MM), Plain Jewellery with Stones (PJWS), and Kundan / Polki categories. • Quality at Source & Karigar Capability: Establish, institutionalize, and educate karigars (craftsmen) and manufacturers on standardized Quality Processes directly at the workbench and manufacturing floor. • Leadership & Regional Team Management: Lead, mentor, and build the regional Qc/QA team, establishing operational benchmarks, standard operating procedures (SOPs), and regular audit plan. • Boutique Query Resolution & Technical Support: Act as the primary source for the region to resolve technical and product-related quality queries from retail boutiques. • Market Return Reduction & Continuous Improvement: Substantially minimize Customer Returns and Boutique (BTQ) Returns through root-cause analysis (RCA), Corrective and Preventive Action (CAPA), and structured product engineering. • Regional Profitability & Value Enhancement: Drive profitable gold jewellery manufacturing and category improvements with light weight jewellery and implementation of the WBQness in Handmade and Kundan category. Work Experience Educational Qualification • Required: Bachelor's Degree or Diploma in Metallurgy, Mechanical Engineering, Jewellery Design & Technology, or Quality Engineering. Relevant Work Experience • Total Experience: 5 to 10 years of intensive, proven experience in Jewellery Quality Assurance, Operations, or Manufacturing / Sourcing. • Category Expertise: Deep manufacturing exposure in Casting, Handmade Jewellery, Machine-Made (MM), Plain Jewellery with Stones (PJWS), and Kundan / Polki categories. • Technical Mastery: In-depth expertise in Product Inspection protocols, non-destructive testing (NDT), XRF gold purity analysis, fire assay, and defect characterization. Technical & Functional Knowledge • Product & Metallurgy: Gold metallurgy, alloy formulations, karatage standards, melting/casting dynamics, soldering chemistry, and Polki setting methodologies. • Process Engineering & Lean: Lean manufacturing tools (5S, Kaizen, 7 QC Tools, CAPA, SQA / Green Channel frameworks). • Software & Reporting: High proficiency in MS Office (Advanced Excel for data analytics, PowerPoint for executive presentations). Skills: quality assurance, green channel frameworks, quality driven, product engineering, kaizen, alloy formulations, corrective and preventive action, product inspection, lean manufacturing, quality control, 5s, soldering chemistry, non-destructive testing, process engineering, jewellery making, vendor quality management, metallurgy, karatage standards, root cause analysis, leadership, quality inspection, supplier quality management, sqa, teamwork, quality strategy, 7 qc tools, polki setting methodologies, product auditing, product quality, quality metrics