Tide—Tele Sales Executive

Job description

Description: ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 2 million members across UK and India - Over $300 million raised in funding - Over 2,800 Tideans globally - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE - Join our Business Finance team as a Junior Business Finance Specialist, responsible for connecting with prospective customers interested in Business Loans. - Reach out to premium and high-intent leads, along with other leads based on business requirements. - Understand customers’ business needs and financing requirements to identify relevant Business Loan opportunities. - Explain loan products, eligibility criteria, key terms and documentation requirements clearly to customers. - Build strong customer relationships through professional and consultative conversations. - Qualify leads based on customer requirements and basic eligibility and move relevant prospects through the sales journey. - Follow up consistently with interested customers to drive conversions and application completion. - Handle customer queries and objections effectively and provide appropriate solutions. - Coordinate with internal teams to ensure a smooth customer journey from lead qualification to loan processing. - Maintain accurate lead and follow-up information in the relevant systems. - Work towards defined calling, conversion and business targets while maintaining a strong customer experience. - Ensure all customer interactions and communication are aligned with company policies and compliance requirements. WHAT WE’RE LOOKING FOR - Open to undergraduates. - Comfortable working six days a week, Monday to Saturday. - 1+ years of experience in telesales, inside sales, telecalling or customer-facing sales roles. - Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs or FinTech will be preferred. - Experience handling premium/high-value leads or customers will be an added advantage. - Strong Hindi and English communication skills, with the ability to communicate confidently and professionally with customers. - Comfortable handling outbound calls and managing a lead funnel through regular follow-ups. - Strong sales, persuasion and objection-handling skills. - Ability to understand customer requirements and explain financial products in a simple and clear manner. - Comfortable speaking with business owners and premium customers. - Target-oriented and comfortable working in a performance-driven sales environment. - Strong follow-up and lead management skills. - Good customer relationship management and problem-solving skills. - Basic understanding of financial products, with the ability and willingness to learn Business Loan products. - Comfortable working with CRM systems and other sales tools. WHAT YOU’LL GET IN RETURN Our location-specific employee benefits are designed to cater to the unique needs of Tideans: - Competitive Compensation - Time Off – Generous annual leave on top of bank holidays. - Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. - Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. - Health Insurance – Private family insurance with additional OPD coverage and top-up options. - Life & Accident Cover – Comprehensive accidental and life insurance protection. - Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. - Volunteering & Development Days – Paid days annually for volunteering or personal growth. - Learning & Development – Annual budget for books, courses, coaching, and more. - Home Office Setup – Contribution towards setting up your home office. - Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. - Snacks & Meals – Office perks with snacks, coffee, tea, and lunch. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.