Quince—Principal Technical Program Manager

Job description

Description: ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. - We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. - Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. - Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE As a Principal Technical Program Manager, you will own execution for large, cross-functional technical programs at Quince to help us scale and grow in existing geographies or launch new countries. You will work across product, engineering, business, and legal to align on scope, priorities, and dependencies. You will typically work with several engineering teams, product and business counterparts across the globe, and a commercial deadline. This is a hands-on individual contributor role. You will run several large, cross-functional programs at a time and be accountable for their delivery, on both timeline and impact. Responsibilities: - Own end-to-end delivery, from scoping through launch and post-launch measurement. - Work directly with engineering & product leads and architects on technical/business trade-offs. - Drive alignment across US and India teams, including product and business leadership in Pacific time. - Surface risks early and push for decisions when teams are stuck. - Communicate status, risk, and asks to senior leadership in clear writing. - Build the execution mechanisms this team needs as it scales. Qualifications Required: - 10-14 years of experience, with the last several as a TPM on product programs that shipped to customers. - A bias for ownership. You take charge of ambiguous problems without waiting to be assigned, and you hold your ground with senior stakeholders when you believe the call is wrong. - A record of owning launches end to end. - Technical depth. An engineering background, or experience shaping architecture and design decisions. - Experience running programs across time zones with US or headquarters stakeholders. - Strong written communication with senior stakeholders. Good to have: - E-commerce, D2C, or marketplace experience - Exposure to global expansion, localization, or regulatory programs WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.