Teachmint—Field Service Technician- Delhi NCR

Job description

Description: Job Title: Field Service Technician (IFPD) Location: Delhi NCR (On-Site) About Us: At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem that brings together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time, giving every educator the tools to teach at their best. Today, Teachmint's app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. As Teachmint continues to grow, we're grateful that our impact is felt not just in the classrooms we power, but also in the recognition we've earned along the way. We're the #1 Interactive Flat Panel brand in India by market share, as per DISCIEN's global market research report, and a Great Place to Work® Certified company — a reflection of the strong culture, trust, and collaboration that power our teams every day. www.teachmint.com. About the Role: Responsible for installation, troubleshooting, repair, replacement, and maintenance of IFPD devices at customer locations across Pune, ensuring timely resolution and customer satisfaction. Key Responsibilities: - Attend customer sites for IFPD installation, inspection, troubleshooting, repair, replacement and service. - Diagnose and repair hardware issues related to Power Board, Motherboard, T-Con, LCM, Touch/IR PCB, - FFCs, OPS, Display, Audio, Camera, and connectivity ports. - Perform internal hardware inspection, connector/FFC checks, voltage measurements, spare-part replacement, and functional testing. - Troubleshoot software, firmware, APK, Windows/Android, OPS, and application-related issues. - Handle basic IT hardware and LAN/network troubleshooting. - Perform IFPD installation/uninstallation and post-repair testing. - Collect photos, videos, serial numbers, voltage readings, and technical details and prepare accurate RCA reports. - Coordinate with the Service/Support team for technical assistance and ensure cases are closed within the defined SLA. - Ensure proper packing and handover of faulty panels/spares for reverse pickup for the service cases attended. - Maintain professional customer communication and ensure a positive on-site experience. Required Skills: - Hands-on knowledge of IFPD hardware servicing. - Good knowledge of IFPD hardware, electronics, software troubleshooting, Windows/Android, firmware/APK, OPS, and LAN/network troubleshooting. - Basic knowledge of using multimeter and diagnostic tools. - Good communication, customer-handling, and problem-solving skills. Requirements: - Must own a bike/two-wheeler and have a valid driving license. - Willingness to travel across Pune and nearby customer locations. - Comfortable working independently at customer sites. - Travel allowance will be provided as per company policy. Why Join Teachmint? - Be part of a mission-driven company transforming education through technology. - Work with high-impact teams solving real-world operational challenges. - Gain exposure to large-scale nationwide operations and partner networks. - Grow your career in a fast-paced, high-growth environment. Join Teachmint and lead us in reshaping the future of education! Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.