Glean—Lead Salesforce Developer, GTM Systems

Job description

Description: About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Lead Salesforce Developer – Revenue Systems to provide hands-on technical leadership for our Salesforce platform and revenue systems. You will own the technical design, development, integration, scalability, security, and reliability of Salesforce solutions supporting Sales, Revenue Operations, Partnerships, Finance, and other critical business processes. This is a hands-on engineering leadership role where you will continue to design and build solutions while also establishing engineering standards, leading technical decisions, reviewing code, mentoring developers, and improving the overall Salesforce development practice. You will: - Own the technical architecture and delivery of Salesforce solutions across lead, account, contact, opportunity, partner, and revenue workflows. - Design scalable Salesforce solutions spanning data models, automation, custom development, integrations, security, and reporting. - Develop and maintain custom Salesforce functionality using Apex, Lightning Web Components (LWC), Flow, SOQL, SOSL, and Salesforce APIs. - Evaluate business requirements and determine the appropriate configuration versus custom-development approach. - Build reusable, scalable, secure, and maintainable Salesforce components and frameworks. - Design, develop, and support integrations between Salesforce and third-party applications using REST, SOAP, middleware, platform APIs, and event-driven integration patterns. - Establish reliable data synchronization patterns covering field mapping, integration keys, duplicate prevention, idempotency, error handling, retries, monitoring, and alerting. - Troubleshoot complex integration failures, data synchronization issues, API-related problems, and platform defects. - Lead technical discovery, solution design, estimation, implementation planning, and delivery for Salesforce initiatives. - Conduct architecture reviews, technical design reviews, and code reviews. - Define and enforce Salesforce engineering standards and best practices across coding, testing, security, documentation, version control, and release management. - Mentor Salesforce developers and administrators and provide technical guidance on complex technical problems. - Define and maintain Salesforce environment and sandbox strategies and support CI/CD and automated deployment practices. - Lead Salesforce deployment planning, validation, rollback planning, and production readiness reviews. - Establish appropriate unit, integration, regression, and deployment validation testing practices. - Investigate complex Salesforce defects, integration failures, data issues, performance problems, and security concerns. - Lead root-cause analysis for production incidents and implement durable solutions to recurring issues. - Develop and maintain operational runbooks, troubleshooting documentation, and technical documentation. - Partner with Sales Operations, Revenue Operations, Finance, Marketing, Partnerships, IT, Security, and other business teams to translate business requirements into scalable technical solutions. - Provide technical input into roadmap planning, prioritization, vendor evaluations, and platform governance. - Identify opportunities to simplify processes, improve user experience, increase automation, and maximize the value of Salesforce. - Contribute to the long-term architecture and technical strategy of Glean's revenue systems ecosystem. About you: - 7–10+ years of Salesforce development experience, including significant experience with enterprise Salesforce implementations. - Strong hands-on experience with Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL, SOSL, and Salesforce APIs. - Strong understanding of Salesforce architecture, including data modeling, object relationships, security and sharing, profiles, permission sets, access controls, automation, governor limits, performance optimization, and deployment architecture. - Proven experience designing and troubleshooting REST and SOAP integrations. - Experience working with middleware or integration platforms and enterprise application integrations. - Strong understanding of integration patterns, error handling, retries, monitoring, observability, and data synchronization. - Experience with Git and structured CI/CD or Salesforce release-management practices. - Experience writing and maintaining automated tests and deployment validation processes. - Experience leading technical design, architecture reviews, code reviews, and engineering standards. - Strong production support, debugging, incident management, and root-cause analysis experience. - Demonstrated ability to mentor developers and influence technical decisions. - Strong stakeholder-management and problem-solving skills. - Excellent written and verbal communication skills, with the ability to communicate technical concepts clearly to both technical and non-technical audiences. - Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. Location: This role is hybrid (4 days a week in our Bengaluru office) AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.