Flix—Account Manager - (Delhi) - Contractual

Job description

Description: At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses. You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving. About The Role - Partner & account management - Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships. - Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines. - Conduct regular performance reviews with partners and drive continuous improvement plans. Operational performance - Own all operational KPIs for your portfolio, including on-time performance (punctuality), trip completion, cancellations, and service reliability. - Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations. - Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly. Service quality & compliance - Ensure buses meet standards for cleanliness, on-board amenities, and overall condition. - Monitor and improve driver and crew behaviour, professionalism, and passenger interaction. - Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements. Issue resolution & reporting - Act quickly on breakdowns and service failures to minimise passenger impact, coordinating recovery and communication. - Investigate recurring issues, identify root causes, and implement preventive measures. - Track, analyse, and report performance data; share actionable insights with partners and internal stakeholders. About You - Minimum 3 years of experience in an account management, operations, or partner/vendor management role. - Graduate (Bachelor's degree) in any discipline — mandatory. - Strong relationship-management and stakeholder-communication skills. - Analytical mindset with the ability to interpret operational metrics and act on them. - Comfortable with field work, on-ground problem solving, and managing multiple partners simultaneously. - Willingness to travel locally and be available for time-sensitive operational issues. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer - Opportunity to work in a rapidly scaling start-up . - Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes. - Hone your stakeholder management skills by interacting with international stakeholders. Why Join Flix At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!