AccorHotel—Reservations Manager

Job description

Description: Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. Financial - Identify optimal, cost effective use of the resources and educate the team on the same. - Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. - Assist in the development of occupancy forecasts for the annual budget. Operational - Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. - Oversee and audit the standards and operations of the reservations department. - Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability - Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Ensure calculative overbooking. - Give discounts and corporate rates, as per the company’s policy. - Supervise and delegate work to reservation associate - Handle additional responsibilities as and when delegated by the Management. - Ensure web site booking process is maintained up-to-date and functional. - Create and maintain a 13 month rolling demand calendar. - Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. Business plan /Analysis - Plan & prepare forecasts on a timely basis for review. - Plan & prepare monthly reports, forecasts and other relevant reports. - Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget - Responsible for best practice standards to include: competitor analysis; environmental scanning; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts - Prepare outline for and support the annual revenue budget process. - Daily pick-up analysis, strategy adjustments and reporting. - Perform competitive benchmark studies and follow market trends. - Create and develop pricing strategies in conjunction with the individuality of each hotel. - Reduce the cost of distribution by finding new less expensive means of delivering business - Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent. - Maintains daily communication with revenue management and front office. - Capacity to read situation, understand environments and respond accordingly - Able to develop relationships with 3rd parties and the hotel teams. - Performs functions of the Reservations Sales Agent & Revenue Analyst when needed. - Attends property Staff meetings, and other property specific meetings as requested by the Director of Revenue. - Contribute to the development of the revenue plan. - Ensures that property sales strategies are followed - Maintain an organized and clean work area and hotel environment. - Ensures that all revenue management related systems are maintained. - Ensure that the team has been trained for all safety provisions. - High level of motivation, determination and commitment. - Sound ability and knowledge to develop standards of operations and strategic processes - Bachelor’s Degree in Hotel Management or equivalent - Minimum 6 years similar experience - Excellent reading, writing and oral proficiency in English language - Proficient in MS Excel, Word, & PowerPoint - WHAT IS IN IT FOR YOU: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities