Botsync—Solutions Engineer - II

Job description

Description: Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks. As Botsync scales AMR demos across India and Southeast Asia, this Solution Engineer role owns everything between the demo fleet in Bengaluru and a live, working robot on a customer’s floor — commissioning, running, and troubleshooting demos that convert prospects into customers. The roles and responsibilities: - Partner with the Sales team to understand customer requirements and design customized automation solutions leveraging Autonomous Mobile Robots (AMRs), fleet management software, and associated accessories. - Develop technical solution proposals, including workflow designs, system architecture, deployment strategies, and ROI justifications. - Conduct site assessments and operational studies to identify automation opportunities, bottlenecks, and process improvement areas within customer facilities. - Build solution simulations, digital layouts, and proof-of-concept models to demonstrate the effectiveness and feasibility of proposed AMR deployments. - Analyze customer operational data, material flow, and warehouse/manufacturing processes to quantify productivity gains, cost savings, and return on investment (ROI). - Work closely with Product Management and Engineering teams to understand existing product capabilities, upcoming releases, and technical limitations, ensuring solutions align with product roadmaps. - Design end-to-end solution architectures, including AMR fleet deployment, infrastructure requirements, network considerations, and software integrations. - Prepare system architecture diagrams, IT integration workflows, API integration requirements, and data flow documentation for customer environments. - Gather customer feedback and market insights to influence product enhancements and future solution development. Requirements: Essential - 3-5 years of relevant experience in robotics, industrial automation, system integration, field applications, commissioning, or a related technical field - Hands-on experience commissioning or deploying mobile robots, AMRs, or similar automation hardware — network setup, mapping, and route/waypoint configuration - Comfortable troubleshooting live, in unpredictable field conditions (connectivity issues, sensor interference, site-specific quirks) without escalating every issue - Strong presentation and communication skills — able to explain technical systems clearly to non-technical audiences (plant managers, operations heads, safety teams) - Willingness to travel extensively and work across multiple sites and countries on a recurring basis - Comfortable working cross-functionally with sales, product, and operations teams, and writing clear, structured technical reports Highly desirable - Experience with fleet management, asset logistics, or spares/calibration tracking - Familiarity with syncOS or comparable robot fleet orchestration software - Prior experience in a pre-sales, solutions engineering, or field applications engineering role