Astreya—Forward Logistics technician 3

Job description

Description: Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: - Support & cross-train into all L2 ITAM services as needed to maintain day to day operations for forward and reverse logistics. - Hardware picking according to FIFO policies. - Staging and packing of orders. - Responsible for inventory, asset management and e-recycling. - Corporate hardware imaging. - Use ticketing systems with a focus on customer service, SOP adherence, and quality. - Use ticketing systems to report individual and team work accomplishments and to track metrics, conduct daily quality audits for peer tasks and warehouse spaces. - Monitoring team absence levels & scheduling tasks based on availability - Identifying & corrective performance issues - Monitoring work queues for the site, and flag any tickets/orders at risk of SLA breach. Take corrective actions - Perform RCA on failures and provide countermeasures - Act as deputy to FL supervisor, and back-fill in managing team & tasks in their absence. - Utilize inventory data management software to maintain inventory accuracy and workflow. - Lead team meetings, report absences, and progress towards metrics and SLAs. - Ensure team task completion based on set schedule and SOPs. - Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership and the appropriate person or vendor.Verify shipments to packing slips. - Load and unload shipments; loading dock duties as assigned. - Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. - Unbox, stock inventory on shelves, break down packing materials. - Responsible for inventory procedures including the actual total count of stock items and spot check as needed, and ensuring these tasks are completed based on set schedule. - Perform cleanup duties to maintain the warehouse in a safe and orderly manner. - Contribute to large scale global projects as needed. - Report inventory discrepancies, task progress and process gaps and determine and implement solutions. - Work with the compliance team on lost asset investigations and proactively provide updates. - Explaining SOPs to other team members and ensuring others are following SOPs. - Regular training with team members to ensure metric fulfillment. - Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus. - Liaise with cross regional peers on best practices, planning, and issue resolution. - Training and onboarding of T1 & T2 technicians with support from supervisor. - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: - High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. - High attention to detail and ability to follow other technicians’ direction to ensure quality. - Effectively utilize ticket, inventory, and dispatch management systems. - Determines methods and procedures on new assignments and may coordinate activities of other personnel. - Networks with key contacts outside one’s own area of expertise. - Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. - Strong organizational skills including effective record-keeping and maintenance techniques. - Basic knowledge of computer hardware with the ability to learn new software. - Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. - If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. - Understands policies and objectives of the assigned program and corresponding activities. - Knowledge of health and safety regulations. - Proficient English communication in terms of speaking,writing and reading.