Blue Yonder—Support Engineer 1 - WMS & PL/SQL

Job description

Description: Scope: - Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. - Gaining knowledge to become a techno-functional expert in WMS product. - Taking ownership of customer issues and resolve them by analysing the logs and source code. - Raising requests with PD team to fix existing application issues. - Having effective customer communication Technical Environment: - Backend: Oracle DB - Software: Pro*C, PL/SQL - Frontend: Java, Spring Boot, React JS - Scripting & Development: JavaScript, Unix Shell Scripting - Integrations: REST API, SOAP API, Flat file Integration - IM / PM / CM: ServiceNow Platform, JIRA What you’ll do: - Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. - Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. - Provides direction and inputs for Root Cause analysis and proposes prevention ideas. - Demonstrates high technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. - Code debugging - Troubleshooting application issues - Product and Domain: - Develop good knowledge of product features and functionalitie - Possess good knowledge of relevant industry domain and business processes of the customers - Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution - Proactively gains knowledge of new features and functionalities in future releases - Guides/assists team members to resolve medium complexity issues. - Collaborates with TAM and supports consumption/adoption improvement plans. - Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. - Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. - Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. - Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). What we are looking for: - Bachelor’s degree in computer science, IT, or related field. - 2+ years of experience in Application Support domain. - Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain - Strong analysis skill in PL/SQL or Pro*C - Demonstrable experience in analysing code and supporting of enterprise applications - RDBMS concepts, SQLs - Good to have Java, Unix Shell Scripting knowledge. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.