ModMed—Staff Site Reliability Engineer

Job description

Description: Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: Our Mission & Vision At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes. The Role: Visionary Reliability As a Staff Site Reliability Engineer, you are a primary architect of our technical future. You don't just solve problems; you anticipate the needs of a global healthcare platform years in advance. You will think big to define the standards for reliability, scalability, and security that allow our doctors to provide world-class care without interruption. This is a high-impact leadership role where you will innovate boldly, acting as a bridge between engineering, product, and business goals. By aligning passion with purpose, you will build a resilient infrastructure that serves as the backbone for modern medicine. How You’ll Drive Success - Architectural Strategy: Lead the long-term vision for our AWS cloud ecosystem. You will design fault-tolerant, cost-effective architectures that handle massive scale while maintaining the highest levels of performance. - Observability as Culture: Move beyond simple monitoring. You will architect global observability standards using DataDog, enabling teams across the company to have deep, actionable insights into system health. - Platform Evolution: Optimize our CI/CD philosophy using Jenkins and automation. You will focus on systemic improvements that save time for hundreds of developers, increasing the velocity of our mission. - Kubernetes Mastery: Set the gold standard for container orchestration. You will lead high-level efforts to optimize Kubernetes efficiency, security, and deployment patterns across the organization. - Strategic Security: Partner with security teams to ensure our infrastructure is a fortress. You will ensure proactive compliance with HIPAA and SOC 2, proving that "doing good" starts with protecting patient data. - Enterprise Troubleshooting: Serve as the ultimate escalation point for the most complex system failures. You lead incident post-mortems to ensure we learn, grow, and strengthen our systems every day. - Multiplying Talent: As a Staff Engineer, your success is measured by the growth of those around you. You will mentor senior engineers, lead cross-functional initiatives, and foster a culture of excellence and fun. What You’ll Bring - Expertise: 10–13+ years of experience in SRE or Cloud Architecture, with a proven history of scaling complex cloud-native environments. - AWS Authority: Deep technical mastery of the AWS stack (EC2, Lambda, RDS, S3) with a focus on "Thinking Big" for global scalability and cost-efficiency. - Advanced Tooling: Professional-level fluency in Kubernetes, DataDog, and Infrastructure as Code (Terraform/Ansible). - Strategic Scripting: Expert-level scripting (Python/Bash) to build internal tools and platforms that eliminate toil. - High-Level Influence: The ability to communicate a technical vision to executives while remaining deeply technical enough to conduct a deep-dive architectural review. - Mission Alignment: A desire to use your elite technical skills to solve one of the world's most meaningful challenges: modernizing healthcare. Nice-to-Haves: - AWS Professional or Specialty Certifications (Architect, Security, or DevOps). - Experience with event-driven architectures (Kafka, Kinesis) or complex data warehouses (Redshift). - History of contributing to open-source projects or speaking at industry conferences. Why Join ModMed? - Shape the Future: Influence the technical direction of a company that is fundamentally changing how healthcare is delivered. - Impact at Scale: Your decisions will impact millions of patient encounters and the daily lives of thousands of healthcare providers. - Professional Autonomy: We trust you to lead. You will have the freedom to innovate boldly and bring new technologies to the table. - A Culture of "Doing Good": Join a team where your technical excellence is directly linked to improving human health and medical practice success. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: - Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, - Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, - Allowances: Annual wellness allowance to support your well-being and productivity, - Earned, casual, and sick leaves to maintain a healthy work-life balance, - Bereavement leave for difficult times and extended medical leave options, - Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, - Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels. We do not: - Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process; - Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or - Conduct hiring via informal messaging apps or personal email IDs. All official communication is made only through verified channels, our website, and recognised recruitment platforms. We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com . ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.