Infosys—SAP Solution Manager

Job description

Description: A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Responsibilities: A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Skills: • Minimum 5+ years of experience in Solution Management • Configuration of Solution Manager Road Maps • System Preparation, Managed system configuration, Technical monitoring and business process monitoring • Implementation of CHARM • EWA Configuration • Wily Introscope installation • Configuration of SAP Alerting and Monitoring in Solution Manager 7.2 • Upgrade Solution Manager from SP09 to SP12 • Resolving production issues in Solution Documentation, Test Suite and BPCA • Preparation of release calendar for the upcoming years and Facilitate CAB meeting to approve the Change requests for production Post-Release • Check and resolve the dependency on each CHARM document Monitoring and Troubleshooting background jobs • Deploying approved transports request into production by weekly and monthly release window • Prepare User guides and manual