Capgemini—International Voice Process · Kolkata

Job description

Description: Your RoleFreshers are also eligible1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.Experience in handling customer issues, case management, and escalation management.Strong verbal and written communication skills in English.Good comprehension and analytical skills.Ability to work with accuracy and attention to detail.Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.Willingness to work in a 24x7 environment.Open to work from office.In this role you will play a key role in:Excellent verbal and written communication in English.Strong customer handling and escalation management skills.Analytical thinking and problem-solving ability.Attention to detail and accuracy.Time management and multitasking skills.Ability to work independently and in a team environment.Basic understanding of healthcare claims and insurance processes (preferred).YOUR PROFILEEducational QualificationGraduate in any discipline.Work Location & ShiftWork from Office and Work from HomeNoida & KolkataFlexible to work in a 24x7 rotational shift environmentExperience Range:A2: FreshersA3: 1-3 YearsWHAT YOU'LL LOVE ABOUT WORKING HEREFor this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.