Zensar Technologies—SHARED SERVICES

Job description

Description: HR Operations professional responsible for managing end-to-end onboarding, employee documentation, orientation programs, employee query resolution, and e-request management. Ensures a seamless employee experience, maintains accurate records in Oracle Fusion, coordinates with stakeholders, and ensures compliance with organizational policies and service levels. Requirements: Any Graduate (Bachelor's Degree) – MBA/PGDM in HR preferred Responsibilities: Roles & Responsibilities - Conduct virtual onboarding orientation sessions for new joiners. - Conduct physical onboarding orientation sessions for new joiners. - Provide support for ad hoc onboarding orientation sessions. - Facilitate orientation sessions for senior hires. - Engage with new joiners and address onboarding-related queries. - Provide necessary support throughout the onboarding journey. - Prepare and update onboarding scripts, presentations, and videos. - Respond to queries received through the Joining Distribution List. - Resolve onboarding tickets and update employee records in Oracle Fusion. - Coordinate ID card printing and issuance. - Arrange and distribute welcome kits for new employees. - Coordinate with the Admin team for courier dispatch of ID cards. - Review joining forms and documents for compliance and completeness. - Coordinate daily with the onboarding team for operational support. - Maintain and update the LIP tracker. - Schedule and send invitations for LIP sessions. - Facilitate Lateral Induction Program (LIP) sessions. - Collect, analyze, and share onboarding feedback with stakeholders. - Prepare reports and share onboarding updates with relevant teams. - Ensure a smooth and positive onboarding experience for all new joiners. - Monitor and manage employee requests for official letters and documents. - Process requests for employment verification, address proof, salary certificates, and other official letters. - Review requests and validate employee information. - Coordinate with HRBP, Managers, Compliance, and other stakeholders for approvals. - Ensure all approvals are obtained as per the defined process. - Verify employee details in Oracle Fusion before document issuance. - Prepare and issue accurate employee letters and documents. - Communicate request status updates to employees. - Respond to employee queries related to document requests. - Maintain records of all requests, approvals, and issued letters. - Update request trackers and maintain audit-ready documentation. - Ensure confidentiality and security of employee information. - Adhere to company policies and compliance requirements. - Track request volumes and turnaround time (TAT).