Zensar Technologies—Veeva Vault QDocs - AMS

Job description

Description: Job Description – L2 AMS Analyst (Veeva Vault QualityDocs) Role Overview We are seeking a skilled L2 AMS Analyst with hands-on experience in Veeva Vault QualityDocs to provide application support, incident resolution, configuration support, and enhancement activities within a regulated Life Sciences environment. The ideal candidate will be responsible for ensuring stable operations of the QualityDocs platform, managing user queries, troubleshooting issues, and supporting continuous improvement initiatives. Key Responsibilities - Provide Level 2 application support for Veeva Vault QualityDocs. - Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs. - Support document lifecycle management, workflows, training assignments, and controlled document processes. - Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required. - Manage user access, security roles, permissions, and document-related configurations. - Monitor application health, support queues, backlog, and service performance metrics. - Support document migrations, metadata updates, and bulk document management activities. - Assist in system enhancements, configuration changes, and release deployments. - Prepare impact assessments and participate in change management activities. - Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation. - Execute validation support activities, including testing and defect tracking. - Participate in periodic reviews, audits, and compliance-related activities. - Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence. Required Skills & Experience - 3-6 years of experience in Application Support, AMS, or Quality Systems within Life Sciences. - Hands-on experience with Veeva Vault QualityDocs. - Strong understanding of: - Document Control - Quality Document Management - Document Lifecycles - Workflows and Approval Processes - Periodic Reviews - Training Assignments - Controlled Documentation - Experience in incident, problem, and change management processes. - Ability to analyze system issues and perform root cause investigations. - Experience with ticketing systems such as ServiceNow, Jira, or equivalent. - Understanding of GxP, GMP, and Quality compliance requirements. - Knowledge of validation processes and documentation. - Strong stakeholder communication and documentation skills. Preferred Qualifications - Experience supporting other Veeva Vault Quality modules such as: - QMS - Training - CAPA - Deviations - Change Control - ITIL Foundation certification. - Experience in AMS support engagements for pharmaceutical or biotech clients. - Exposure to Agile or DevOps-based support models. Requirements: - Experience supporting other Veeva Vault Quality modules such as: - QMS - Training - CAPA - Deviations - Change Control - ITIL Foundation certification. - Experience in AMS support engagements for pharmaceutical or biotech clients. - Exposure to Agile or DevOps-based support models. Responsibilities: - Provide Level 2 application support for Veeva Vault QualityDocs. - Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs. - Support document lifecycle management, workflows, training assignments, and controlled document processes. - Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required. - Manage user access, security roles, permissions, and document-related configurations. - Monitor application health, support queues, backlog, and service performance metrics. - Support document migrations, metadata updates, and bulk document management activities. - Assist in system enhancements, configuration changes, and release deployments. - Prepare impact assessments and participate in change management activities. - Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation. - Execute validation support activities, including testing and defect tracking. - Participate in periodic reviews, audits, and compliance-related activities. - Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence. - Required Skills & Experience - 3-5 years of experience in Application Support, AMS, or Quality Systems within Life Sciences. - Hands-on experience with Veeva Vault QualityDocs. - Strong understanding of: - Document Control - Quality Document Management - Document Lifecycles - Workflows and Approval Processes - Periodic Reviews - Training Assignments - Controlled Documentation - Experience in incident, problem, and change management processes. - Ability to analyze system issues and perform root cause investigations. - Experience with ticketing systems such as ServiceNow, Jira, or equivalent. - Understanding of GxP, GMP, and Quality compliance requirements. - Knowledge of validation processes and documentation. - Strong stakeholder communication and documentation skills.