Wipro—Digital Workplace Practice Architect

Job description

Description: We are seeking an innovative, strategic, and forward‑thinking Solutions Architect to join our Cloud & Infrastructure Services (CIS) Practice & Presales team. This is a high‑impact, high‑visibility role that directly contributes to business growth and requires close collaboration with senior leadership, delivery organizations, sales, finance, and external advisory partners. The ideal candidate will have a proven track record of shaping and winning large, complex deals by developing compelling value propositions and transformation‑led digital workplace solutions. This role demands strong strategic thinking, a deep understanding of digital workplace technologies, and the ability to create roadmap‑driven transformation journeys for global clients. A strong commercial acumen is essential, along with the ability to optimize cost models and drive efficiency through technology modernization and automation. Solution Strategy, Architecture & Integration - Define end‑to‑end solution strategy, including transition and transformation roadmaps for enterprise clients. - Architect and lead solutions across all major Digital Workplace domains, such as: - Service Desk & Experience Management - Field support services - End‑User Computing (EUC)- Software Distribution, Patch Management, and Application Packaging - Mobility solutions - IT asset management (ITAM) - Windows migration, etc. - Microsoft 365 (OneDrive, Outlook, Teams, SharePoint, Intune, etc.) - Digital Workplace Platforms and Tools – ServiceNow, Nexthink, Avaamo, Systrack, Kore.ai, and other emerging technologies - ITIL‑aligned Service Management - Transition & DWS Transformation Programs - Collaborate closely with Practice SMEs, domain consultants, and delivery teams to develop detailed, feasible, and scalable solution designs. - Engage proactively with advisory and analyst firms such as ISG, Everest, Gartner, Deloitte, PwC, etc., to influence positioning and align with market benchmarks. - Identify and articulate win themes based on client business priorities, competitive insights, and organizational differentiators. 2. Commercial Modeling & Deal Structuring - Lead the design of commercial models for large and complex pursuits. - Benchmark cost components, unit rates, and productivity across all solution towers. - Work closely with Business Finance Managers (BFMs) to develop internal P&L models and align them with customer pricing formats. - Review, integrate, and optimize cost estimations across: - Steady‑state operations - Transition and transformation efforts - Tools licensing, implementation, and support - EUC field services - Hardware/software BOMs for data center, network, and security - Migration and modernization programs - In-depth knowledge of digital workplace technologies on Microsoft platforms and ServiceNow platform. E.g., MS Autopilot or ServiceNow Employee Center, etc. - Develop solution strategies that align with the client’s digital transformation initiatives including service automation, AI, and analytics. - Understand current market pricing trends and competitive positioning to construct commercially winning bids. - Drive commercial negotiations with client CXOs, procurement leaders, and external advisors. - Present clear, data‑driven commercial insights to internal leadership teams, including senior management and governance councils. 3. Leadership, Influence & Stakeholder Management - Articulate solution strategy, value levers, and transformation outcomes confidently in customer engagements. - Influence client decision‑making criteria and shape the evaluation process to maximize competitive advantage. - Lead or contribute effectively within cross‑functional pursuit teams in complex and ambiguous environments. - Collaborate with pursuit leads, delivery leaders, and governance stakeholders to ensure solution integrity and feasibility. - Participate in client negotiations, guide technical elements of contract structuring, and ensure alignment with delivery standards and commercial guardrails. Ideal Candidate Profile - Strategic thinker with hands‑on experience in large‑scale digital workplace transformation programs. - Strong commercial and financial acumen with experience driving multi‑tower solution pricing. - Excellent communication, presentation, and negotiation skills, with proven experience influencing senior stakeholders. - Ability to operate in fast‑paced, high‑pressure bid environments while maintaining clarity and structure. - Deep understanding of the Digital Workplace ecosystem, automation platforms, cloud‑based solutions, and operational frameworks. Qualifications: - A minimum of bachelor’s degree in information technology or related field. - A minimum of ten years of experience in pre-sales and solution designing - Proven experience in managing digital workplace services or related IT functions