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Foundever—Team Leader Customer Service GGN
IN, Gurgaon, I3+ yrs experienceNon-TechFull-timePosted 30 Sept 2026
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Job description
Description: About Us Job Summary We are currently hiring for the Team Leader - Operations for a US Travel or Ticketing Voice Process.Job DetailsShift Timings :US Shift. Working Days. : 5 days a week. Work mode : Onsite Role Weekly Off : Rotational Shift & 2 Rotational off. Work Location : Gurgaon Sector Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).Key Responsibilities:Attrition & Shrinkage Management.People Management & DevelopmentCoaching and PerformanceMetric Control and AdherenceBottom Quartile ManagementProcess and Policy GovernanceClient and Stakeholder ReportingTarget Achievement Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications