EXL—Executive

Job description

Description: - Handle customer chats in line with established processes and quality standards. - Deliver accurate and timely resolutions to customer queries. - Meet productivity, quality, attendance, and schedule adherence targets. - Manage multiple chat interactions simultaneously while maintaining service quality. - Utilize available systems and knowledge resources effectively. - Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues. - Adhere to all company policies, compliance, and information security requirements. - Contribute to process improvement initiatives and knowledge sharing. Requirements: Graduate 1 - 3 Years Responsibilities: - Minimum 6 months of service with the organization (or as per IJP eligibility criteria). - Consistent performance and attendance record. - Strong written English communication skills. - Basic computer proficiency and ability to navigate multiple applications. - Demonstrated customer service orientation and problem-solving ability. - Ability to work in a fast-paced, target-driven environment. - No active disciplinary actions or performance improvement plans.