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Description: Providing 1st level support on client projects, including Identification of parties to call/follow-up Voice calls Update notes in case management system Creation of reports as per client’s specifications Requirements: A graduate from a reputed university (minimum). 6 to 12 months of experience, preferably in call center in a reputed BPO/LPO. Record Retrieval background preferred Responsibilities: Common Function - Achieve individual productivity and quality goals - Participate in training initiatives to develop knowledge - Integrate procedural changes into daily routine - Support other team members in meeting service expectations - Adhere to Company policies and procedures